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NHL_Live_Support's avatar
NHL_Live_Support
Icon for NHL Team rankNHL Team
6 years ago

Post your FTRD information here! (Failed To Retrieve Data)

Hi there, If you are receiving an FTRD error message, please provide us with the following information.  Using this info, we can investigate what is causing this issue and help resolve it in a tim...
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
5 years ago

@sleedham 

If you're not planning on getting NHL 21 and you intend to keep playing HUT, I'd recommend getting an advisor to escalate your case for investigation. If you're going to get 21, it might be best to just wait for the new game.

Zabys's avatar
Zabys
5 years ago
@EA_Aljo Sorry, but are you serious? You just have said. "We don´t care about you...spend more money and buy a new game."
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @Zabys 

    I never said what you're accusing me of. I made the suggestion that it might be better to wait only if they are planning on getting 21 as investigations can take a while to complete and resolving this issue isn't guaranteed. If they are not getting 21, then submitting a case and having it escalated might be worth the wait.

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