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NHL_Live_Support's avatar
NHL_Live_Support
Icon for NHL Team rankNHL Team
6 years ago

Post your FTRD information here! (Failed To Retrieve Data)

Hi there, If you are receiving an FTRD error message, please provide us with the following information.  Using this info, we can investigate what is causing this issue and help resolve it in a tim...
iam2skilled4you's avatar
iam2skilled4you
2 months ago

1.PlayStation 5

2. Tang0Sucka__

3. 2:30pm CST

4. NHL25 HUT and World of Chell

5. Just got back from lunch and tried to get on to try play the new XP path. didn’t work so tried World of Chell, Same issue.

6.100% haven’t been able to play since I tried getting on.

7. ERROR CODE: 74A7FC65FB4D3505-0000000000009999-3B9E03E46FE1E1E6B7

couldn’t add pic as “file size was to large”

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hi there, @iam2skilled4you 

    The NHL 25 boards are part of the new EA Forums here. 

    As far as this issue goes, we're planning on having a fix for it in the January update later this month. There are some suggestions here that have helped others, but there's been very limited success. I briefly had this same issue. Hard restarting my console took care of it. However, that hasn't worked for everyone.

    • iam2skilled4you's avatar
      iam2skilled4you
      2 months ago

      Problem is solved! Lol I played a couple hut moments as it was all I can play,  now I can play games again without the ERROR CODE.

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        2 months ago

        @iam2skilled4you 

        Great! Glad to hear it. If you have any other issues, please reach out again. Good luck and have fun!

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