PS4 -Dressing Room error playing EASHL
Product: NHL 19 Platform:Sony Playstation 4 How often does the bug occur? Often (50% - 99%) Steps: How can we find the bug ourselves? Not sure What happens when the bug occurs? when loading in...
Forum Discussion
Hi and thanx for respond. Just wonder my nhl 18 is working fine does it mean my ports are fine for nhl 19 ? Or they both different ???
Every game i have had works fine n no issue with ports include nhl 17 and 18 until u came up with nhl 19 and now blame ports 🙂
EA_Roger
EA Staff (Retired)
EA Staff (Retired)We are advising players to open their ports based on information that has been provided in here as we believe that this may help you get back into EASHL in the meantime. This does not mean that we aren't trying to fix the issue on our end and we are not blaming your own network. We know that there is an issue here and we are actively working on a solution for this error. I realize that you aren't seeing any changes on your end as you are getting the the dressing room error however our teams are working hard on this. There are a lot of factors to take into account on the back-end especially when it involves networking. If it were a simple fix we wouldn't hesitate to roll this out as quickly as possible but we haven't been able to pinpoint the root cause yet.
I would like to add further clarification to what I meant by "not wide spread" I simply meant that it's not impacting 100% of the PlayStation players. The fact that it's not impacting both platforms alone means it's not widespread.
If you do choose to open your ports please let us know if this helps you or not as this would help us in our own investigation.
@ndrdog, thanks for sharing your workaround, appreciate this. If any players are giving you further hassle for sharing this please let me know as sharing solutions & players helping players is at the very core of this forum.
I dug through the entirety of the beta forums & archives, here and on Answers HQ, not once was there a mention of the dressing room error, this issue wasn't present during the beta as far as we are aware. If you find reports during the beta phase with this error please send them on to me.
If i had the time & confidence in its making a difference, i would wade through my past livestreams of beta play and send you the evidence. The error was happening at the EXACT same point, and with the same frequency. But in the beta it was called "Failed to retrieve data". So perhaps technically you are right. (Not a bad pun)
Forgive me. I got your errors mixed up.
@rename960s6a I experienced the same thing in the beta. Same scenarios with the same game modes and everything. Failed to retrieve data was the error code then. It seems to be the same error with a different title.
Caveat that this is completely anecdotal right now, but last night trying to play EASHL with my club, I was able to finally get into successive matches without restarting my system. When in the ready up lobby against our opponent, if my team and the opponent had all readied up prior to the clock reaching :05 (in the red) the game was able to start before :00 and loaded fine.
Of my club, it seems the Dressing Room Error is almost exclusive to my system, meaning 80% of the time I get the error but my club proceeds with the match.Again, this is anecdotal and I didn't have time to test it further than those successive games. Will do more so this week.
- I have no idea how to find it but I know there was a forum on this issue during the beta because I remember commenting on it about the error codes. I don't think it was dressing room error specific, as there were other error codes as well, but it was definitely brought up in the beta. All this new stuff with the lobbies has to at least be part of the issue.... try on your end changing the lobby back to how it was in 18 and see if that fixes it and if it does work then create a patch
@EA_Roger forgive me if I'm totally off here... I'm not too tech savy. However, if it were a port issue, wouldn't it not allow us in the first EASHL match? I can play the first one no problem. It is when i exit to hub and attempt to play another game where the Dressing Room Error comes into play.
That in mind, could it still be a port issue?
Thank you for taking the time to try to narrow this down for us.
Additionally @EA_Roger the one thing that worked every time was closing the NHL 19 app and opening it back up again. That buys most users one game and then if they want to play again they repeat that cycle.
One other quick fix that seems to work a bit faster than restarting the app is after your game has ended, hit the PS button > Settings > Network > Test Connection. Once the test runs you can pop back in to your NHL app and you will reconnect and be at the HUB.
Whatever the issue is, a reset of the app or EA servers allows for another game to be joined and played successfully. May not be any new information but hopefully that can help you guys find the root cause.
Side note: hard reset of PS4 and rebuilding data base was unsuccessful for me.
Sorry, blowing the thread up this morning... Also noticed opening up hockey bags can cause the error even after an app reset. Not sure how that plays a part but there it is.
NHLiveSupportEA Staff
To summarize and confirm the information that is going on within this thread (This is specifically for the Dressing Room Error that appears right before the game starts)
- Is everyone who is experiencing this issue on PS4?
- Does the following method work work as a workaround for everyone? - your game has ended, hit the PS button > Settings > Network > Test Connection. Once the test runs you can pop back in your NHL app and you will reconnect and be at the HUB. (If you haven't tried, please do so and report back here)
- Does closing the NHL 19 app and opening it back up again allow every affected user here to play at least 1 match but experiencing the dressing room error?
- Does switching to Mobile data resolve the issue for everyone?
- Does opening up the ports work as a solution?
Thank you for your responses
@EA_Roger any update?
Thanks guys.
