PS4 -Dressing Room error playing EASHL
Product: NHL 19 Platform:Sony Playstation 4 How often does the bug occur? Often (50% - 99%) Steps: How can we find the bug ourselves? Not sure What happens when the bug occurs? when loading in...
Forum Discussion
EA_Roger
EA Staff (Retired)
EA Staff (Retired)We are advising players to open their ports based on information that has been provided in here as we believe that this may help you get back into EASHL in the meantime. This does not mean that we aren't trying to fix the issue on our end and we are not blaming your own network. We know that there is an issue here and we are actively working on a solution for this error. I realize that you aren't seeing any changes on your end as you are getting the the dressing room error however our teams are working hard on this. There are a lot of factors to take into account on the back-end especially when it involves networking. If it were a simple fix we wouldn't hesitate to roll this out as quickly as possible but we haven't been able to pinpoint the root cause yet.
I would like to add further clarification to what I meant by "not wide spread" I simply meant that it's not impacting 100% of the PlayStation players. The fact that it's not impacting both platforms alone means it's not widespread.
If you do choose to open your ports please let us know if this helps you or not as this would help us in our own investigation.
@ndrdog, thanks for sharing your workaround, appreciate this. If any players are giving you further hassle for sharing this please let me know as sharing solutions & players helping players is at the very core of this forum.
I dug through the entirety of the beta forums & archives, here and on Answers HQ, not once was there a mention of the dressing room error, this issue wasn't present during the beta as far as we are aware. If you find reports during the beta phase with this error please send them on to me.
Additionally @EA_Roger the one thing that worked every time was closing the NHL 19 app and opening it back up again. That buys most users one game and then if they want to play again they repeat that cycle.
One other quick fix that seems to work a bit faster than restarting the app is after your game has ended, hit the PS button > Settings > Network > Test Connection. Once the test runs you can pop back in to your NHL app and you will reconnect and be at the HUB.
Whatever the issue is, a reset of the app or EA servers allows for another game to be joined and played successfully. May not be any new information but hopefully that can help you guys find the root cause.
Side note: hard reset of PS4 and rebuilding data base was unsuccessful for me.
Sorry, blowing the thread up this morning... Also noticed opening up hockey bags can cause the error even after an app reset. Not sure how that plays a part but there it is.
NHLiveSupportEA Staff
To summarize and confirm the information that is going on within this thread (This is specifically for the Dressing Room Error that appears right before the game starts)
- Is everyone who is experiencing this issue on PS4?
- Does the following method work work as a workaround for everyone? - your game has ended, hit the PS button > Settings > Network > Test Connection. Once the test runs you can pop back in your NHL app and you will reconnect and be at the HUB. (If you haven't tried, please do so and report back here)
- Does closing the NHL 19 app and opening it back up again allow every affected user here to play at least 1 match but experiencing the dressing room error?
- Does switching to Mobile data resolve the issue for everyone?
- Does opening up the ports work as a solution?
Thank you for your responses
1. Is everyone who is experiencing this issue on PS4? YES
2. Does the following method work work as a workaround for everyone? - your game has ended, hit the PS button > Settings > Network > Test Connection. Once the test runs you can pop back in to your NHL app and you will reconnect and be at the HUB. (If you haven't tried, please do so and report back here) YES
3. Does closing the NHL 19 app and opening it back up again allow every affected user here to play at least 1 match but experiencing the dressing room error? YES
4. Does switching to Mobile data resolve the issue for everyone? I am unable to test this personally
5. Does opening up the ports work as a solution? I have not tried this yet, if I'm able to enter the first game is there still a chance ports could be the issue?
