PS4 -Dressing Room error playing EASHL
Product: NHL 19 Platform:Sony Playstation 4 How often does the bug occur? Often (50% - 99%) Steps: How can we find the bug ourselves? Not sure What happens when the bug occurs? when loading in...
Forum Discussion
Additionally @EA_Roger the one thing that worked every time was closing the NHL 19 app and opening it back up again. That buys most users one game and then if they want to play again they repeat that cycle.
One other quick fix that seems to work a bit faster than restarting the app is after your game has ended, hit the PS button > Settings > Network > Test Connection. Once the test runs you can pop back in to your NHL app and you will reconnect and be at the HUB.
Whatever the issue is, a reset of the app or EA servers allows for another game to be joined and played successfully. May not be any new information but hopefully that can help you guys find the root cause.
Side note: hard reset of PS4 and rebuilding data base was unsuccessful for me.
Sorry, blowing the thread up this morning... Also noticed opening up hockey bags can cause the error even after an app reset. Not sure how that plays a part but there it is.
NHLiveSupportEA Staff
To summarize and confirm the information that is going on within this thread (This is specifically for the Dressing Room Error that appears right before the game starts)
- Is everyone who is experiencing this issue on PS4?
- Does the following method work work as a workaround for everyone? - your game has ended, hit the PS button > Settings > Network > Test Connection. Once the test runs you can pop back in your NHL app and you will reconnect and be at the HUB. (If you haven't tried, please do so and report back here)
- Does closing the NHL 19 app and opening it back up again allow every affected user here to play at least 1 match but experiencing the dressing room error?
- Does switching to Mobile data resolve the issue for everyone?
- Does opening up the ports work as a solution?
Thank you for your responses
1. Is everyone who is experiencing this issue on PS4? YES
2. Does the following method work work as a workaround for everyone? - your game has ended, hit the PS button > Settings > Network > Test Connection. Once the test runs you can pop back in to your NHL app and you will reconnect and be at the HUB. (If you haven't tried, please do so and report back here) YES
3. Does closing the NHL 19 app and opening it back up again allow every affected user here to play at least 1 match but experiencing the dressing room error? YES
4. Does switching to Mobile data resolve the issue for everyone? I am unable to test this personally
5. Does opening up the ports work as a solution? I have not tried this yet, if I'm able to enter the first game is there still a chance ports could be the issue?
- NHLiveSupport@PurpleJezus28oX - You do have a point, but earlier in this thread, people have called out that this worked for them. If so, then it is still a possibility that there is an incompatibility between home network configuration/ISP plus the game.
Thanks
- Is everyone who is experiencing this issue on PS4? Yes
- Does the following method work work as a workaround for everyone? - your game has ended, hit the PS button > Settings > Network > Test Connection. Once the test runs you can pop back in to your NHL app and you will reconnect and be at the HUB. (If you haven't tried, please do so and report back here) No, this did not work for me
- Does closing the NHL 19 app and opening it back up again allow every affected user here to play at least 1 match but experiencing the dressing room error? No, I have to restart the PS4 system to get back into a game. Just closing the app works sporadically.
- Does switching to Mobile data resolve the issue for everyone? Have not attempted
- Does opening up the ports work as a solution? Have not attempted, will look into this option.
- Is everyone who is experiencing this issue on PS4? Yes
1. Yes I am on PS4 and would like to note that I played through the entire EA access on xbox without one error code.
2. I've tried that method and it is still a * shoot if it works better or worse than just closing the app.
3. No sometimes I will get 2 or more error codes even after closing app.
4. Will test this today.
I would also like to add that I play with about 5 friends from Canada, and they never experience this issue, not sure if there is a correlation there. Also when I play with them I seem to get it way more often than my american buddies, but that could be coincidental as well. I tried changing my DNS, my ps4 is set to a static IP with all necessary ports forwarded and changing those settings changed nothing.
