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Anonymous's avatar
Anonymous
7 years ago

PS4 -Dressing Room error playing EASHL

Product: NHL 19 Platform:Sony Playstation 4 How often does the bug occur? Often (50% - 99%) Steps: How can we find the bug ourselves? Not sure What happens when the bug occurs? when loading in...
NHLiveSupport's avatar
NHLiveSupport
Icon for EA Staff rankEA Staff
7 years ago

To summarize and confirm the information that is going on within this thread (This is specifically for the Dressing Room Error that appears right before the game starts)

  1. Is everyone who is experiencing this issue on PS4?
  2. Does the following method work work as a workaround for everyone? - your game has ended, hit the PS button > Settings > Network > Test Connection. Once the test runs you can pop back in your NHL app and you will reconnect and be at the HUB. (If you haven't tried, please do so and report back here)
  3. Does closing the NHL 19 app and opening it back up again allow every affected user here to play at least 1 match but experiencing the dressing room error?
  4. Does switching to Mobile data resolve the issue for everyone?
  5. Does opening up the ports work as a solution?

Thank you for your responses 

poqwe's avatar
poqwe
7 years ago
@NHLiveSupport wrote:

To summarize and confirm the information that is going on within this thread (This is specifically for the Dressing Room Error that appears right before the game starts)

  1. Is everyone who is experiencing this issue on PS4? PS4PRO
  2. Does the following method work work as a workaround for everyone? - your game has ended, hit the PS button > Settings > Network > Test Connection. Once the test runs you can pop back in your NHL app and you will reconnect and be at the HUB. (If you haven't tried, please do so and report back here) YES, I can play one game of Ones or EASHL after testing the connection.
  3. Does closing the NHL 19 app and opening it back up again allow every affected user here to play at least 1 match but experiencing the dressing room error? YES
  4. Does switching to Mobile data resolve the issue for everyone? YES
  5. Does opening up the ports work as a solution? NO (assuming I configured my CISCO EPC3828 cable modem port forwarding correctly...)

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