PS4 -Dressing Room error playing EASHL
Product: NHL 19 Platform:Sony Playstation 4 How often does the bug occur? Often (50% - 99%) Steps: How can we find the bug ourselves? Not sure What happens when the bug occurs? when loading in...
Forum Discussion
I don't have this issue normally but I was able to reproduce it in Finland.
I made a router from a Linux machine between PS4 and WAN and I was tracking connections that EASHL is making. EASHL created TCP connections to 159.153.21.158 port 443 (https) and some of these connections were idling. They had traffic again when starting a match successfully. While these connections were idling, I dropped these connections with iptables and I was able to see the error when starting a new match.
Steps I did:
- Start CHEL
- Track TCP connections that are idling (having no data transfer for some time)
- Drop/Reject those idling connections with iptables (using --reject-with tcp-reset flag)
- Starting a match from dressing room (I was in EASHL Drop in), the error is displayed: "DRESSING ROOM ERROR Dressing Room found an unexpected error. Please try again."
If you are interested in more detailed instructions, contact me. So most probably those who experience this issue, have an internet connection where idle TCP connections are dropped by a timeout. Changing a router or using DMZ does not help if the timeout is defined by internet provider.
Fix Suggestion for EA
Handle HTTPS connection errors better in NHL19. When making a query using an existing connection and it fails (due to timed out and dropped connection), make a new connection and retry the query.
@iqqmuT
Thanks for debugging this!
This confirms my hypotheses that some connection is opened but not used during gameplay.
I’m also from Finland. Who’s your internet provider?
My provider here is operator DNA And I’ve already talked to them and they said there’s no such timeouts on their side, but hey, who knows....
Thanks for debugging this!
This confirms my hypotheses that some connection is opened but not used during gameplay.
I’m also from Finland. Who’s your internet provider?
My provider here is operator DNA And I’ve already talked to them and they said there’s no such timeouts on their side, but hey, who knows....
I'm using DNA also but I'm using 4G mobile broadband connection. Are you using DNA cable connection? My friend is using it and he is having this issue.
If you have telnet or something like that available, you can try make a simple connection test:
telnet 159.153.21.158 443
and see if that gets timed out in a few minutes.
Yes, Cable connection..
...and I was able to see the same 5min behaviour from my laptop PC by opening he telnet connection and running WireShark.
After 5min it's closed or somehow unreachable (I really don't know much about using WireShark 🙂 )
So it is some related to ISP but EA could anyway do something in the next patch to make NHL 19 handle the possible dropping of long time idle connection as it seems to be a wide spread problem and not just me or just a single operator in Finland.
@iqqmuT I'm assuming this is complicated but on my PC would I be able to mimic traffic as if it were coming from my PS4 on the connections that need to stay open so they don't time out?
Also for those tired of watching a full test your connection run through, quickly unchecking/rechecking the Connect To Internet box in the network menu does the same thing
