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Anonymous's avatar
Anonymous
7 years ago

PS4 -Dressing Room error playing EASHL

Product: NHL 19 Platform:Sony Playstation 4 How often does the bug occur? Often (50% - 99%) Steps: How can we find the bug ourselves? Not sure What happens when the bug occurs? when loading in...
Anonymous's avatar
Anonymous
7 years ago

Still im sick of this. They have been just wiping the problem under the rug and have given no real answers. I chatted them this morning he said word for word this would be a fix to the problem I do all the step by step stuff again still dr error. Then they tell me to post my issue on the site. Way to not care about your customer base, this is a pure catastrophic game. Made it look pretty but means nothing without online play. I hope that your studio loses its contract with the NHL because you guys are embarrassing your selfs by giving no answers. Even when I phone you guys you read off a script might as well tell me to fist my self. They told me to go play hut so what I can spend more MONEY!

Regards Kenny.

Anonymous's avatar
Anonymous
7 years ago
Chat Transcript
info: Your approximate wait time is 0 minute.
info: Thank you for contacting us. Omraj  will help you soon.  
Omraj : Thank you for contacting EA HELP, my name is Om Raj, may I start with your first name please?
you: Kenny 
you: I just want to know why NHL 19 still isn't working properly after this update?
Omraj : Kenny, glad to meet you.
Omraj : If I understood the issue correctly you want assistance with NHL 19 gameplay issue, correct?
you: Yeah I still have the dr error. The only reason people buy this game is to play eashl and I haven't been able to since launch. 
you: So just wondering what steps are being taken because this update was supposed to fix this issue. Clearly it has not.
Omraj : I apologize for the disappointment caused. I'll do my best to get this sorted out for you.
Omraj : Being a gamer myself I can completely realize how annoying gameplay issues could be, Let me check the best option for you.
Omraj : May I ask you few questions so that we could outline the troubleshooting steps for this connectivity issue, sounds good?
you: Thank you. Yes sounds good.
Omraj : You're most welcome.
Omraj : Could you please provide me your PSN ID and email address linked with it so that I can locate the account?
you: 
Omraj : Thank you for the requested information.
Omraj : What error happens when you try to load the game?
you: It's when I try to play eashl anytime you try to get in a game the timer runs out and says dressing room error. You can tell when its gonna happen because the background doesn't animate black. It stays with the back light.
you: This update was to apparently fix this issue but it's still the same. It's been almost a month and is becoming frustrating. I know a ton of people having the same issue on leaugegaming.
you: Like this was a wide spread issue in the beta.
Omraj : okay.
you: Okay?
Omraj : May I place your chat on hold so that I can consult this issue with our specialists team?
you: I suppose thanks for helping.
Omraj : You're most welcome.
Omraj : Thank you for waiting.
Omraj : Have you tried any troubleshooting steps so far?
you: Like what lol 
you: Restarting my router yes changed ports yes tried hardline yes. Tried Google DNS failed.
you: Tried refreshing licences.
Omraj : No there are series of other steps which will get this fixed.
Omraj : Let me ask the specialists team about those steps.
you: Awesome thank you
Omraj : You're most welcome.
Omraj : I have checked and found that is due to sync issue as there is no such issue going on with the game, Earlier that was a known issue however team has fixed that.
you: Yeah I'm guessing it's server related. But what are these steps?
Omraj : I just discussed the issue with our specialists team and they have shared few troubleshooting steps which will get this sorted, I will share those steps with you via email.
you: Oh awesome
Omraj : SYSTEM UPDATE
RESTORE LICENSES
DELETING SAVE DATA FILES
STARTING PS4 ON SAFE MODE (REBUILDING DATABASE)
TEST NETWORK CONNECTION
Omraj : I will be sharing an email with the steps.
you: Okay because I already did that once before. It changed nothing. 
you: So that with the new update?
Omraj : Please try the steps I will be sharing step by step and this will get this sorted.
you: Okay thank you
Omraj : You will be receiving an email after this chat with all the steps.
Omraj : You're most welcome.
you: Cool thanks again for your time
Omraj : You're most welcome.
info: Your chat transcript will be sent to [edit: email address removed] at the end of your chat session.
Omraj : So Today you contacted us regarding connectivity issues and I shared the steps with you, Is there anything else I can do for you today?
Omraj : I can see you are a loyal EA player and a big fan of NHL series and we at EA value you a lot.
you: Yeah I love bf and NHL I live it.
Omraj : Thank you so much that means a lot to us.
Omraj : Thank you for contacting EA help and if you've any further queries feel free to contact us back or you can visit our help site help.ea.com to either contact us or to get FAQ's.
Omraj : Kenny, It was a pleasure chatting with you.
you: Nope that's perfect man if we get this sorted I'm solid
you: You too thank you
 

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