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pgpgpgpg's avatar
pgpgpgpg
4 years ago

PS5 10 hour trial won't launch. Still have time left on it...

I played about half of my 10 hour EA Play trial of NHL 22, and now for some reason it's locked in the playstation store. anyone able to fix this?
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
4 years ago

Hi there, @pgpgpgpg.

You'll probably need to contact Sony support for help with this. Did you happen to leave the game on in the background or put your console into sleep mode by turning it off while NHL 22 was still running?

pgpgpgpg's avatar
pgpgpgpg
4 years ago

Also the game icon has a lock icon next to it all of a sudden. Playstation support is firm saying it's not their issue. its an EA issue. they won't help.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @pgpgpgpg 

    Try going to your library and see if the trial can be played from there.

    • pgpgpgpg's avatar
      pgpgpgpg
      4 years ago

      Still won't work.

    • pgpgpgpg's avatar
      pgpgpgpg
      4 years ago

      the trial has literally vanished from the playstation EA PLAY trial section, so ea needs to put it back. SONY say they cannot do it on their end.

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        4 years ago

        @pgpgpgpg 

        We don't have any control over Sony's store so it's not something we could put back. You'll need to contact Sony support again to see if they can assist with this.

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