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ScaeTheGreat's avatar
ScaeTheGreat
12 years ago
Solved

Question about lost/missing items...

Why is it that I have had to wait over two months to hear anything about the pucks that I lost? I have emailed numerous times (7, 8, I have lost count by now) and did not even receive responses to my...
  • Anonymous's avatar
    Anonymous
    12 years ago
    Approved

    I just received my lost players and items back after 2 months of hassling EA...

    It took dozens of conversations and live chats with EA advisors and they would always tell me the same thing...

    The best advice I can give you it to make new cases and refer to your original case number...(always open new cases)

    This way when you talk to someone via live chat or phone you can give them your first case number and then can escalate the issue every time you talk to them...(helps speed the process up)

    Every time you respond to them from the original case number it removes your case from the specialized team and sends it back down to the advisors who then have to re-escalate your case back to the actual team who can help you.

    That ends up slowing your case from being resolved..Trust me I waited over 2 months!!!

    To live chat with them you need to go to the Origin website and start a new conversations, pick platform, pick game, pick issue (I always did account management), then it should allow you to have a live chat with an advisor...

    Hope this helps and good luck and remember to be persistent!!!

Anonymous's avatar
Anonymous
12 years ago
Approved

I just received my lost players and items back after 2 months of hassling EA...

It took dozens of conversations and live chats with EA advisors and they would always tell me the same thing...

The best advice I can give you it to make new cases and refer to your original case number...(always open new cases)

This way when you talk to someone via live chat or phone you can give them your first case number and then can escalate the issue every time you talk to them...(helps speed the process up)

Every time you respond to them from the original case number it removes your case from the specialized team and sends it back down to the advisors who then have to re-escalate your case back to the actual team who can help you.

That ends up slowing your case from being resolved..Trust me I waited over 2 months!!!

To live chat with them you need to go to the Origin website and start a new conversations, pick platform, pick game, pick issue (I always did account management), then it should allow you to have a live chat with an advisor...

Hope this helps and good luck and remember to be persistent!!!

ScaeTheGreat's avatar
ScaeTheGreat
12 years ago

Thank you for your answer I should have read it before I just re-emailed them on the same case #. I was afraid I was going to lose them after this email i got dated Feb 6

Dear Scott,
You recently asked for assistance on a case, but we haven't heard from you in a while.
If you still need our help, please login and review the details of case 11189122. 
We want you to get the most out of your EA games, so don't hesitate to contact us. If you decide not to respond, your case will automatically close in four days.
Thank you for contacting EA!
Regards,
EA Customer Experience

After having been emailed on the 2nd telling me to be patient again. 

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