Hey there 99waynegreatzky!
Sorry to hear you didn't get your JJ there. But this one will require that you reach out to EA's official support. Hopefully it's just the game being slow, but if you don't get the card, they'll probably need to help.
Follow the Steps to contacting an EA Game Adviser:
1 Click here to go to the EA contact page. http://help.ea.com/en/
2 Select Game and Platform, Then click next.
3 Select a Topic and describe your issue.
4 Click Next and select your preferred contact method.
Or
You can contact EA here: http://help.ea.com/en/contact-us/
Sorry to hear you didn't get your JJ there. But this one will require that you reach out to EA's official support. Hopefully it's just the game being slow, but if you don't get the card, they'll probably need to help.
Follow the Steps to contacting an EA Game Adviser:
1 Click here to go to the EA contact page. http://help.ea.com/en/
2 Select Game and Platform, Then click next.
3 Select a Topic and describe your issue.
4 Click Next and select your preferred contact method.
Or
You can contact EA here: http://help.ea.com/en/contact-us/
