Re: Can’t find opponent in NHL

@johnpanos7 

Can you try setting your IPv to just 4 and not both 4 and 6? The instructions for that are here. Which ISP are you on?

I asked my Mom if I could do that and she said no since IPv6 gives more protection to our WiFi. I don’t understand why that would even matter. This happened totally randomly. It has always been those two.

@johnpanos7 

Let's see if alternate DNS servers will help. From the Xbox One home screen, go to Settings > Network > Advanced settings > DNS settings > Manual. (If Settings doesn't appear on the home screen, select My Games & Apps, then Settings). From there, enter the Primary DNS as "208.67.222.222" and the Secondary DNS as "208.67.220.220". If that doesn't help, try using the google DNS servers which are: primary alt number 8.8.8.8 - secondary alt number 8.8.4.4. Let me know how this goes.

I do not know where DNS settings is.

@johnpanos7 

Instructions are in my previous post. Thanks!

I know I tried to follow. Didn’t see it. Got a # I can call you from? 

@johnpanos7 

What part of those instructions are confusing? Once again, here are the instructions:

From the Xbox One home screen, go to Settings > Network > Advanced settings > DNS settings > Manual. (If Settings doesn't appear on the home screen, select My Games & Apps, then Settings). From there, enter the Primary DNS as "208.67.222.222" and the Secondary DNS as "208.67.220.220". If that doesn't help, try using the google DNS servers which are: primary alt number 8.8.8.8 - secondary alt number 8.8.4.4.

We don't have a number for you to call currently. You can try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll step you through this.

Every time I go to EA help it just says to write an email and doesn’t give me an option to chat or call

@johnpanos7 

Phone support isn't available currently. An advisor through Twitter or Facebook can also step you through those instructions. If you tell me what's confusing about them, I should be able to guide you.

I just went to EA help. Made a case. Then as a support option it’s just an email. Like why don’t get have calls or online chats anymore?? Really don’t understand. Are you able to give me a step by step for how to get into an online chat?

@johnpanos7

Phone support isn't currently available, but you should be able to get chat. Try using a Chrome browser in incognito mode. Let me know if that helps or not.