Re: Can't play! Stuck on title screen ( press X )

I just had my controller charging chord in there, took it out and it worked. Thanks

@memezebra 

Great! You're very welcome. If you have any other issues, let us know. Good luck and have fun!

Game wont start after the update. Stuck here and nothing in ports.

This is only a bandaid… I can’t be expected to unplug my peripherals to play each time.

please patch this

Hello, @Jaqqernaught 

What does that message say?

I’m having the same problem. NHL 22 is stuck on the title screen with Matthews and the prompt to “press X”, but nothing happens when I press X. I verified that the controller is working fine on another game and I’ve also unplugged everything from the USB ports on the PS4 but I’m still having the same problem. Any other suggestions? Thanks 

Edit: I’ve also tried turning the controller off and on, and deleting and re-installing NHL 22…still no luck solving the problem. 

Hello, @DaleA28 

I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

I’m experiencing this issue now. Is there anything else I can do. I have tried opening with nothing in the USB ports. I have hard cycled the equipment and I have reinstalled the game. Not able to get past the press x screen. I was able to play for a bit while it was downloading the first time 

Hi there, @Jdove7 

Do you have anything plugged into the USB ports on your console? If so, unplug them and try again. Thanks!

No I have removed all usb cords and still no luck 

@Jdove7 

Thanks for trying that. Next, go to profile.ea.com and reset your password. Let's see if that helps.

Changed password and still not working. 

@JDOVE777 

Are you sure you're changing the password for the right account? You're posting from 2 different accounts so it might be good to change the password for both if you're unsure.

Yeah the jdove777 is linked to the PSN and I changed that password. 

@JDOVE777 

Thanks for getting back to me. Try restoring your licenses with the steps here. Also, alternate DNS settings may help. Those instructions are here. If you don't see a difference, try the Google DNS servers. Those are: Primary alt number 8.8.8.8 - Secondary alt number 8.8.4.4.

Tried all these suggestions and still stuck on the press x screen

I even attempted a wired connection in case the Wi-Fi was the issue 

@JDOVE777 

Have you played any other NHL games on that PSN ID?

I have. What I got to work was resetting the controller with the reset behind L2. Thank you for your assistance!

@JDOVE777 

Great! I'm really glad to hear this. If you have any other issues, please let us know. Have fun and good luck 🙂

Why does it happen though do you know the answer why does the game get bugs on USB ports

@Joshuavc987 

I'm sorry, but I don't know the cause of this.

@Lqwliet 

Glad to hear it! Please let us know if you have any other issues.

Hello! 
I’m hoping you can help me I’m also not able to get passed the screen where it says press X to start. I didn’t have anything plugged in & i tried restarting the router & ps5 too but nothing worked 😖

Hello, @FLaura05 

Are you playing NHL 22? Just wanted to make sure which game you're playing since NHL 22 is a couple years old now.

Thanx Reset controler worked for me!