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Anonymous's avatar
Anonymous
9 years ago
Approved

Re: Failed to Retrieve Data

I have this exact same problem!   going on 3 weeks now.  I have spoke to EA games, Xbox and my ISP.   No one has a solution.  I asked for a full refund on NHL17 and Xbox live as this is the only game I play and they gave some * that it is non refindable and "lets try and find a solution."    I have now spent hours with EA tech support with absolutely no solution.  Friggin brutal!  - I have also done a factory reset on the XBOX one, re-installed NHL 17, changed out my ISP router/modem, changed usertags.......it doesn't matter! 

* I also have Rogers, Hitron router with IPv6, located in Ottawa!    This is interesting.   Does anyone have a fix without having to purchase a new router?   I have my xbox hardwired through a switch box so you would think that would help

11 Replies

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    9 years ago

    @horn3t08

    If you can work with your ISP to disable IPv6 then yes, otherwise another router may be required.

  • rUnotENTERTAlND's avatar
    rUnotENTERTAlND
    Seasoned Hotshot
    9 years ago

    ya switch to BELL!!

    Sorry but it seems that this issue is a ROGERS or HILTRON or MICROSOFT or it could be EA with the  issue.

    Have you tried wireless??if so did you try 5g and/or  2.4g 

  • Anonymous's avatar
    Anonymous
    9 years ago
    Approved

    so it definitely is a ROGERS issue.  something to do with the POS modems they provide.   once I switched to bridge mode and purchased a 3rd party router, all problems were solved.   Pretty bad that Rogers provides junk routers to their customers considering how much we are charged for internet packages.

  • rUnotENTERTAlND's avatar
    rUnotENTERTAlND
    Seasoned Hotshot
    9 years ago

    Thanks for info on 3rd party router working!Im on the fence aboot getting one,but i think its time.

  • Anonymous's avatar
    Anonymous
    8 years ago
    Approved

    [Comment Removed - Admin.] Rogers Enh, I have the same problem wireless or wired doesn't matter. A router reboot used to fix it but not anymore. God damn hopeless. 

  • Anonymous's avatar
    Anonymous
    8 years ago
    Approved

    EA and Rogers need to get their * together and fix this issue. I dont have time to sit on a phone for 5 hours to fix a video game they provide services for. Im not going out to spend more money on something that may or may not work. 3 weeks now i cannot connect EA has ignored all my recent phone calls and emails because they cant fix THEIR issue. Getting sick of this god damn company not owning up to their problems and mistakes for paying customers.

  • Anonymous's avatar
    Anonymous
    8 years ago
    Approved

    Both FIFA and Madden work online, I can pay NBA and COD online but NHL doesnt work. No one can give an explanation and its absolute garbage

  • rUnotENTERTAlND's avatar
    rUnotENTERTAlND
    Seasoned Hotshot
    8 years ago

    @jahlen29

    "so it definitely is a ROGERS issue. something to do with the POS modems they provide. once I switched to bridge mode and purchased a 3rd party router, all problems were solved. Pretty bad that Rogers provides junk routers to their customers considering how much we are charged for internet packages."

    not sure what else you need to hear guy

  • Warburton30's avatar
    Warburton30
    8 years ago

    i just got a new modem today and cant play hut tried everything guess its hitron and rogers lol im so dne im not gonna b able to do my competitive seasons i put so much time effort and money into this its bull\

  • rUnotENTERTAlND's avatar
    rUnotENTERTAlND
    Seasoned Hotshot
    8 years ago

    un real how rogers keeps throwing out that hiltron.......but they have a NEW ROUTER that may help,check to see if its available in your area.or goto BELL...

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