Re: HUT Progression objective not working

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@EA_Barry wrote:

Can you guys respond here with the following details please:

Objective name that is failing to gain progress:

Gamertag / PSN:
Platform (XB1/PS4): 
Time stamp for when problem occurred (e.g. Sept 18th 12:34 PST):

Thank you.

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Objective name that is failing to gain progress: "Advance to Div 8 or higher"

Gamertag / PSN: ODINtroill
Platform (XB1/PS4): PS4
Time stamp for when problem occurred (e.g. Sept 18th 12:34 PST): Sept 17th 09:02PM GMT+2 (12:02PM PST)

Objective name that is failing to gain progress: Advance to Div 9 or higher in online season

2nd Objective name that is failing to gain progress: Advance to Div 5 or higher in online season

PSN: RobialTravis

Platform: PS4

Timestamp: Sept. 18th 6:28PM EST

I would like to confirm something. For those who didn't get the objective for Advance to Div 9 and Advance to Div 5, does the objective complete if you win it? And not just getting promoted, but winning the division?

Thanks

I won my division 6 title and didn't get anything.

Advance to div 1 or higher

Psn: Kornja

Platform: ps4

Sometime in the afternoon September 18th

These does not sync for me

Progression - Advance to div 9 or higher

Milestones - advance to div 2

PS4, PSN: Kra1steri

Time: September 19 UTC +3 Helsinki 19:00

Also am having this problem with advancing to Division 3 reward.

PSN:rob112997

PS4

Sept 19th evening

Not synching:

Progression - Advance to div 9 or higher

Milestones - advance to div 5 and 6

PS4, PSN: amsterj9mz

Time: September 19 Evening

We'd like to thank your for providing all of the information above, this has helped us immensely in our investigation and has we are closer than ever to a fix.

To keep you in the loop of things, there are two distinct parts to this fix, one is to prevent new players from running into this and another is to fix the existing players who didn't get their objective. Once we are have a definitive timeline for each we will be able to communicate further details with you.

Thank you for your cooperation & patience.

The NHL Team. 

Im still stuck on this. Can you guys try to fix this please? 

@EA_Roger @EA_Barry @NHLiveSupport

Objective name that is failing to gain progress: Advance to Div 8 or Higher in Online Seasons

Gamertag: tomosmithy
Platform: XB1
Time stamp for when problem occurred: 27/10/2018 14:28 GMT

What i noticed is you need to win division title if you are division 1 to it count towards the progression objective. In Lower divisions advancing is enough.

This is still an issue. If we are div 1. Then any objectives for progression should be automatically fulfilled. If we are div 1 then we obviously have already progressed past div 9, 8, 7, 6, 5, etc. 

Just write a rule in your coding that says if we are above the requirement then automatically fulfill it. 

Seriously guys this is an easy fix. 

We pay good money for the game, psn and for in game purchases. 

Geez 

i cant recieve objectives anymore vs CPU. my GT is RandomXRyan. my internet isnt good enough to play online & ive made a fair amount of progression over time, and now i cant. driving me away from the game

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@EA_Barry wrote:

@LitjFoxn@juulape@robial@BeejyTonkMan

Can you guys respond here with the following details please:

Objective name that is failing to gain progress:

Gamertag / PSN:
Platform (XB1/PS4): 
Time stamp for when problem occurred (e.g. Sept 18th 12:34 PST):

Thank you.

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Hey @Ryandupre71,

Can you please explain how you're not receiving your objectives?  Are they not appearing?

I see the objectives, for example “Make 15 Hits”, “Win 3 Games”, etc. but I can’t progress in any of them. I’ll play several games, make plenty of hits, score plenty of goals, and none of them count towards the objectives, as they just stay at 0. This was never the case until around a couple of weeks ago

Hey @Ryandupre71,

What offline HUT modes are you playing?

Exhibition matches v.s. CPU on superstar. Don’t have good enough connection to play online. Hope this wasn’t a change made intentionaly.

@Ryandupre71 

Ah, that would be why.  HUT Exhibition games do not count towards Objectives.  You'll need to play different HUT offline modes like Challenges or Team of the Week.

Is that something that just changed?.. I was getting objectives through exhibitions all the way up until a couple weeks ago. Why would that change? It’s a bit frustrating, I’d really hope I could start making progress again playing regular offline games

My progression seems to be buggy. It won't let me complete my sets and even when I fill the sets from my collection I don't get rewards packs or anything.