Re: Input lag

Yep, delay is definitely because of packet loss. I'm getting packet loss issues when playing more crowded hours and game is totally unplayable. People have paid for this game and this is what we get?

Same for me. Was so fun playing when no one was online. Now it's unplayable again. Try playing after midnight you will see it flying again. It's clearly a server overload and packet loss

Just started reading through these forums today. Completely unplayable online play in NHL22.  Steady 30ms ping with 1gb fiber. Hardwired into fiber router. 0 issues with input lag in offline modes (HUT squad battles, challenges, etc.)  Try to play HUT Rivals/Champs and feels like 200+ ping.  Skaters floating all over the place, delays when receiving the puck, unable to get to loose pucks because my players take too long to move, can't move quickly left/right/left with the puck, etc.  Only saw this issue on rare occations with NHL21 or previous editions - probably bad connection that day.  With NHL22, it's every game, all the time (I play between 7am-9pm CST.)

Saw some requests to do a UO trace.  Is that "Ultima Online Trace Utility" (only application I'm finding online that matches this)?  If so, what should I be pinging?

I don't know what's up with this Amazon server crap, but it's utter trash...garbage...compost on a GOOD day.  Why is it ONLY this game giving me problems here EA???  Can you answer that for me instead of avoiding the question please?  

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@meanbean77 wrote:

Just started reading through these forums today. Completely unplayable online play in NHL22.  Steady 30ms ping with 1gb fiber. Hardwired into fiber router. 0 issues with input lag in offline modes (HUT squad battles, challenges, etc.)  Try to play HUT Rivals/Champs and feels like 200+ ping.  Skaters floating all over the place, delays when receiving the puck, unable to get to loose pucks because my players take too long to move, can't move quickly left/right/left with the puck, etc.  Only saw this issue on rare occations with NHL21 or previous editions - probably bad connection that day.  With NHL22, it's every game, all the time (I play between 7am-9pm CST.)

Saw some requests to do a UO trace.  Is that "Ultima Online Trace Utility" (only application I'm finding online that matches this)?  If so, what should I be pinging?

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Exactly the same for me.

got 500 mbit fiber with ps5 and tv set to game mode to remove filters. Online with rivals and hut champs feels like skating in the mud. I have set limit to 20 ms and this is what I get with network performance graph. Especially accellerating and turning with the puck is extremely slow and jerky. When several players skate near each other it gets even worse. It gets slightly better at late hours. Invested a lot of time recycling console, testing various dns options, dmz for console  etc.

game is unplayable for me.

• Console you play on : ps5
• Gamertag or PSN ID : mturesson
• Connection type (wireless or wired) : wired
• Region : sweden
• Name of ISP : telia
• Mode(s) the lag is occurring in : hut rivals and hut champs

Just tried the versus mode for the first time in NHL22. Played someone most likely across the country (I had a 66ms ping - I usually get around 30ms in HUT) and had no input lag. 

So as a recap:

Offline modes (HUT Squad Battles/Challenges/etc.) - no input lag

Online versus - no input lag

Online HUT (even with a 'decent' ping) - horrendous input lag

So, it seems like people across North America and Europe are having this same issue. I have no idea how it could just be an ISP problem unique to certain individuals when it runs the entire spectrum of gamers.

I perused the FIFA 50 page (!!!) input lag thread, and it's just more of the same. It's one thing for a small community like NHL to complain, but FIFA is monstrously bigger a community. So, it's hard to take at face value handwaving this away here or trotting out the usual troubleshooting tips when the same exact EA Community Manager is on both threads being told about the same issue. It frustrates me to no end that I paid for this miserable experience; I just want to have fun playing my favorite game to my capability. 

@Fredbooger 

I don't have any new details on this currently. That's why there has been no response. When there's some news, I'll provide an update.

@EA_Aljo I played 4 games tonight of HUT, which I quit all of them due to this lag.  I played 3 games of VS Online and quit 2 of them due to inconsistent ping causing jittery janky gameplay.  I attempted to play 3s Online, but there were ZERO other people playing that mode.  Can I just get a refund for this dumpster fire?  Walmart won't do anything for me.

@Confusion2000 

Online Versus games don't take place on our servers so that would either be you or your opponent with a rough connection. If you're also lagging in every HUT and EASHL game, chances are good that's an issue on your end. At this time, I don't have anything else to suggest. We've been through extensive troubleshooting together already. When I have some news, I'll post an update.

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@EA_Aljo wrote:

@Confusion2000 

Online Versus games don't take place on our servers so that would either be you or your opponent with a rough connection. If you're also lagging in every HUT and EASHL game, chances are good that's an issue on your end. At this time, I don't have anything else to suggest. We've been through extensive troubleshooting together already. When I have some news, I'll post an update.

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I have provided a ping plotter graph showing my route to the server for you guys to analyze there.  I pointed out some things that may be something, or it may be nothing, but nobody has said either way.  I'd like somebody to review my graph and my comments on it, and then assess what is going on there exactly and why.  Maybe it's not you to do it, but there must be somebody there that is qualified to tear it apart.

@Confusion2000 

You're showing high ping times as well as that spike. I can't confirm that's it coming from our server. Normally, our server is the last on the list since that would be the destination. You're welcome to try submitting another test to see if it shows similar results. 

@Fredbooger 

We never give out the IP addresses of our servers so someone else isn't going to be able to provide more information. At this point, I'm still waiting for an update on this issue. These reports are still in the minority as well. When I have some news, I'll update this thread.

Completely agree. I see similar issues posted daily in the HUT subreddit.  However, I think it's more common that people just don't realize what is going on. They check their ping and it looks good or "normal".  I was in this camp and just assumed it was the game mechanics.  It wasn't until recently when I spent a bit more time playing offline modes and realized controlling my players was really only an issue in HUT online modes.

@EA_Aljo 

I will chime in to also mention I have this same issue @Fredbooger speaks of.

1 gb/s down 100 mb/s up internet on CAT 6 cable hardwired connection, Xbox Series X connected by high speed hdmi to a new smart tv on gaming settings with my dns settings set to your suggestions, Xbox series X elite controller with up to date firmware. Some games that I play will be insanely delayed. ping registers 35-45 ms most days but I can click swap players and wait about 0.5 - 1s to watch the icon swap. All my reactions are delayed and I have input loss on a pass about 2-3 times a game. However every once and a while I play a game that is actually okay, but then it appears my opponent faces this issue (they accelerate slower, bigger turn radius, ineffective poke checks, protection bubble around player when trying to check, I can steal puck from them by just skating by and not pressing anything, all just like I would deal with in previous games). So my question becomes if this is simply a matter of geographic location and the delay resulting from living in Alberta (near Calgary).

If this is the case that people in central Canada cannot compete in online play simply because there is a server nowhere near us, can EA install some infrastructure to balance this out? I noticed big issues when playing people with Canucks jerseys/logos in hut, so I'm assuming they live near/in Vancouver. I don't want to play online when it take me nearly a second to change players to do anything, makes it impossible to defend or enjoy the game. Would a server installation in Alberta be considered? There are two NHL teams in central/southern Alberta... just saying.

Thanks 

@EA_Aljo 

I will also mention that it seemed to get worse with the most recent patch(es). Pre-release and just after release of the game seemed fine (maybe because of smaller player base), but this most recent patch seems to make all my games an input lag fest.

As the guy above me mentioned, I see posts like this daily on the HUT subreddit, and there was mention of twitter complaints too. I believe this is a bigger issue than you guys are willing to notice because people don't know to come to the forums to report this.

@Chaseinator5 

Have you tried swapping out your HDMI cable? I know it sounds odd, but this has resolved input delay issues for some others. If you're on one of the new consoles, make sure you're using the cable that came with your console.