Forum Discussion

Re: Nhl 22 input lag and delay

@EA_AljoMy router does not have QoS, but I'm plugged directly into my personal modem without any sort of traffic besides myself. I have a 1 ms BenQ monitor and a 1 ms ASUS, and they both have the same issues. Both have worked previously until this started occurring around December. Other games I don't detect this issue.

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Again, I usually test this issue in offline Free Skate. Which means it can't be internet related. It feels infinitely worse in online of course. I played the last two nights on my new Series S, and it felt good at first, but night two it started feeling heavy. I switched to my Series X tonight, and my usual input delay was there (including my weird stops whenever trying to turn). I switched back to my Series S within minutes, and while those input stop/start issues weren't there which makes the game unplayable, it still felt unmistakably heavy in offline Free Skate......

But within half an hour, after resetting my Series S a couple times and deleting my NHL data, I went into Free Skate, and lo and behold, my exact stop/start delay issues were there on my NEW Xbox with a brand new controller and HDMI.

The only possible thing that makes any sense is that there is a bug with the game that affects the cloud or cache or both. I don't know why it's happening to me or my data file, but it's not happenstance that night 1 it felt fine out of the box before getting worse nights 2 and 3. But 3 Xboxs have this exact issue online and offline? With every piece of hardware replaced? I'm well past the point of insanity trying to decipher this issue. It's so clearly a game issue. I wish a game engineer could be of some help. 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @DeliveryForKiki 

    Thanks for the details. We'll certainly keep an eye out for this. Personally, I play on both an Xbox One and Xbox Series X with no delay. I have had input lag issues in the past, but using game mode as well as upgrading my router took care of that. Regardless, we're not aware of an issue within the game that is causing this as we don't get that many reports of this in comparison to the overall playerbase. I'm not saying we don't know for sure that it's an issue with the game or servers, but so far, we're not able to reproduce it. There's a lot going on with connections we can't test for though. It could be unique to your equipment and ISP. It's very odd that this happens in free skate. I haven't seen reports of that in the past but will keep monitoring for them.

  • @EA_AljoThe only thing that makes sense is some data is corrupted and being transferred over from system to system. If this was only online? I don't have ISP issues but sure, plausible. But offline modes too? Tonight, my new Series S feels exactly the same as my old Series X. Unmistakably. 

    My router/modem has been upgraded along with my internet package to a GB download plan. But I'm sure it's not that b/c it's offline. There's not a piece of hardware connected to my gaming that hasn't been swapped 2-5x. I even purchased NHL22 on disc just for the yucks.

    I wish there was a way to totally erase all my data from my account, just to test this out. Something is corrupted with the game data or how it interacts with my Xboxs because it's moving from system to system like a virus. 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @DeliveryForKiki 

    You could try creating a different gamertag. That would let you start over on a fresh account. Otherwise, there isn't anything else I can suggest other than upgrading your router. It sounds like you've done everything else. I know you've already upgraded it, but the fact that it doesn't support QoS means it's not quite up to par with better routers. 

  • @EA_Aljo I get there's nothing you can do about this -- probably only a game engineer could help -- but we're going in circles. It's OFFLINE too, which means there is not a router on planet Earth that can fix that. It's a brand new modem anyway. QoS handles bandwidth traffic -- it's just me, plugged directly into the modem, there is no other traffic. I have frequented this forum long enough to know I'm not the first person told to upgrade my router (I did!), but it would do nothing. I play MLB The Show without issues.

    It's a software issue, I think, and I don't know what it is. The only thing transferring from Xbox to Xbox is cloud data. I'm not sure why my Series S worked fine out of the box before getting worse.
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @DeliveryForKiki 

    The thing that's odd is that if this were a software problem, most likely, everyone would be experiencing it or we'd at least have a far higher number of reports. It's pretty rare someone says they're lagging in modes outside of HUT or EASHL. At any rate, we'll keep an eye out for other reports.

  • Not everyone has to have an issue for one person to have an issue. Especially when it comes to a bug or corrupted data or whatever. Maybe some people haven't spent the 100 hours experimenting on it, like me, to narrow it down. The issue is there for me, and that's beyond a reasonable doubt.  I can only hope NHL23 does not have this issue. 

  • sye2o4dwm3iu's avatar
    sye2o4dwm3iu
    3 years ago

    It’s actually creepy how closely this guys issues mirror mine. Literally everything. It’s not ping related. Something related to cloud storage and save data on the game just constantly messes with the amount of input lag there is and it totally messes with the skating, pickups, turning, everything. Weirdly it is manageable in versus but unplayable in EASHL. Restarting the Xbox, deleting game data, seem to have short term effects but it never lasts. 

  • DeliveryForKiki's avatar
    DeliveryForKiki
    3 years ago

    I was clinging to the hope that NHL23 would not have this delay issue. Sure enough, the beta feels just as bad. No one can diagnose the issue or give me anything remotely constructive. I'm so far beyond my breaking point, I don't think I can continue to purchase or play this game. I can play another game like MLB: The Show without issue, and I guess I'll continue to do so. 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @DeliveryForKiki 

    We're getting very few reports of this with the Technical Test, but will of course keep an eye out for any issues.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @HYDEEZY 

    The Technical Test ended on Sunday so you won't be able to connect to it.

  • bobemil_sw13's avatar
    bobemil_sw13
    Seasoned Hotshot
    3 years ago
    @EA_Aljo Come on man... You're looking evil at this point. Just admit it's a big problem. I'm done with this game. I've been playing since NHL 98. You guys are unreal.
  • Deanogore666's avatar
    Deanogore666
    3 years ago

    Hey, have found this thread whilst trying to find some kind of solution as I've been playing NHL 21 through to 22 religiously with no issues and no equipment changes but the last few months the game has become unplayable, the lag is horrendous and it's only on NHL, nothing else.

    I'm in the UK, my internet is fine, no issues and I game online on various other titles but only get issues with NHL. Having ordered NHL 23 I'm hoping this gets rid of the lag issue but ready to send it back if it does lag like NHL 22 is now. 

    What is confusing for me having followed the thread, is that my game has worked fine for so long, across 2 games, it's only the last 4 or 5 months the lag is unplayable. 

    I've finished the thread and doesn't seem to be a solution to it, and doesn't sound like EA are looking into it? 

    (Yes my TV is in game mode too 😉 ) 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @Deanogore666 

    Are you getting input lag or is your game stuttering or stopping and then starting again, but playing fast?