Re: Squad battles/Rivals - keep freezing

@EA_Aljo Hi, I have tried 2 different cables, including the PS5 HDMI cable. no difference.

@Senstorm69 

Was the other a premium cable?

@EA_Aljo Yep, I thought there wouldn't be one with the PS5 so I bought a really good one. But again the issue is only with NHL 22, so it can't be the cable.

@Senstorm69 

It's really odd this would only be with NHL. Especially since I'm not seeing other reports of it. Can you try disabling HDR on your console just to see if that makes a difference? Also, see if another HDMI input on your TV makes a difference.

@EA_Aljo Hi, I have disable HDR, try another HDMI cable and even connected my PS5 on another TV (just in case) and still the same issue.

I might try to reinstall NHL 21 to see if the issue is with NHL 22 only.

@Senstorm69 

Let me know what happens with 21. I would be curious to see if you could reinstall the game and try playing without updating it. You wouldn't be able to play online without it, but you may be able to test this in offline modes. That would help point to the update as the cause of this.

One other thing. Try changing the customization items for your team. Possibly, there's a jersey causing a problem or maybe there's something with the arena you're using.

@EA_Aljo HI,
How can I install the game without the update? I don't know how to do this?

I have tried changing jerseys, logo and arena already but still having the same issue.

thanks

@Senstorm69 

I'm not sure that's possible with the digital version of the game since you need to be online. I can't really think of a way to revert to the base version without the disk. At this point though, I'm out of ideas. Can you try messaging @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They may have other suggestions for you.