Can someone please confirm where the servers are located?Is there one based in Sweden and Finland?The reason Im asking is because last Thursday I suddenly was matched up against an Italian player and one from the Balkans (Croatian) and the average ping was like 40 – 50 ms. Gaming experience was very bad with a ping this high. So I gave up after two games, went for some offline SB instead.I usually always play against Sweds and Fins and some player’s from Germany and Russia, then my average ping is like 17 – 30 ms.So if the servers in Northern Europe are full, you will automatically bee directed to a server in southern Europe?Is there a list of EA servers location on EA home page?

I'd also like to know that because i have a weird thing going on. If i host/captain a club in CHEL i can find games with good connection in Europe easily,but as soon as i go into drop in and i'm hosting i can't find any European games at all. I'm sitting in drop in lobby and wait 3h (between peek hours like 7-10PM) and the only thing it can find is fair connections with North America. And i'm located in Northern Europe. And none of my friends have that issue with drop in (and we live in countries next to each other). In other Online modes it's fine. This been going on for months now. (since NHL 20).

Hi there, @aigarins. I'm assuming you have your club's location set to Europe? That would be why you're finding games against other European clubs. When you play on a fair connection, are you experiencing a lot of lag still?

Hi, Aljo,I do not play on fair connection, since there's an input lag/response of around 2 seconds,which makes it unplayable.Yes,my club is set in Europe (since i am located there) ,the only thing is that i can't find any drop in games at all (in neither 3v3 or 6v6) in Europe (always have set best location to Yes).If i put best location to relaxed it just matches with North America, fair and poor connections respectively,thus i do not play them at all. I do not have this issue in club games at all.I was thinking that maybe there are only few people playing drop in in Europe,but my friends say that they have no issue finding drop in in Europe at all.

@aigarins You mentioned this happens when you host games. If a friend hosts instead, does it still occur?

@EA_Aljo If a friend hosts drop in game,we have no issues,but when i'm hosting and am alone in the drop in lobby - always "Failed to search for opponent". (and as i mentioned above hosting club games for me is not an issue)

Server locations (Europe) | EA Forums

14 Replies

aigarins
New Traveler
5 years ago
I'd also like to know that because i have a weird thing going on. If i host/captain a club in CHEL i can find games with good connection in Europe easily,but as soon as i go into drop in and i'm hosting i can't find any European games at all. I'm sitting in drop in lobby and wait 3h (between peek hours like 7-10PM) and the only thing it can find is fair connections with North America. And i'm located in Northern Europe. And none of my friends have that issue with drop in (and we live in countries next to each other). In other Online modes it's fine. This been going on for months now. (since NHL 20).
EA_Aljo
Community Manager
5 years ago
Hi there, @aigarins.

I'm assuming you have your club's location set to Europe? That would be why you're finding games against other European clubs. When you play on a fair connection, are you experiencing a lot of lag still?
aigarins
New Traveler
5 years ago
Hi, Aljo,
I do not play on fair connection, since there's an input lag/response of around 2 seconds,which makes it unplayable.
Yes,my club is set in Europe (since i am located there) ,the only thing is that i can't find any drop in games at all (in neither 3v3 or 6v6) in Europe (always have set best location to Yes).
If i put best location to relaxed it just matches with North America, fair and poor connections respectively,thus i do not play them at all. I do not have this issue in club games at all.
I was thinking that maybe there are only few people playing drop in in Europe,but my friends say that they have no issue finding drop in in Europe at all.
EA_Aljo
Community Manager
5 years ago
@aigarins

You mentioned this happens when you host games. If a friend hosts instead, does it still occur?
aigarins
New Traveler
5 years ago
@EA_Aljo
If a friend hosts drop in game,we have no issues,but when i'm hosting and am alone in the drop in lobby - always "Failed to search for opponent". (and as i mentioned above hosting club games for me is not an issue)
EA_Aljo
Community Manager
5 years ago
@aigarins

Can you try opening the ports for NHL? They are listed here.
aigarins
New Traveler
5 years ago
@EA_Aljo
That's not possible since my Xbox is connected directly with modem through cable (i do not use router here).
EA_Aljo
Community Manager
5 years ago
@aigarins

Can you contact your ISP to see if they can open those ports for you?
aigarins
New Traveler
5 years ago
@EA_Aljo
The only option i have is to connect to modem myself and see if there's an option to do so.
I'll check it and will reply afterwards
EA_Aljo
Community Manager
5 years ago
@aigarins

Sounds good. Let me know what happens. Thanks!