Community ManagerYou can post the trace here and I'll review it. Feel free to obscure your IP as well if you'd like. As far as being routed to Ireland goes, did you use the European IP in the instructions? If you're in North America, make sure you're using easo.ea.com for the test.
We had someone report recently that changing their HDMI cable removed the input lag. If you're using one of the new consoles, this is really important as they work best with the HDMI cable they came with or you can get one that is made to support 4K.
Community ManagerInteresting. Thanks for the update on this. I'm not sure that's going to work for everyone though as not everyone takes the same path. Regardless, I'm glad it worked out for you.
Community ManagerIf you're using the easo.ea.com address, that should be going to a US server so I don't know why you're being routed to Dublin.
Hey, how did you block that IP? I have an asus router gtax11000. Not sure how to do it. What netmask do you enter.
thanks
@EA_AljoWell I've really been trying to actually figure it out so I have found out the IP address that I connect to when loading the game up. If for any reason you want to talk in PM's let me know
Edit: here is Easo.ea.com... now this one shows up as Electronic Arts like it should.
The other one I posted comes up as ea Ireland.
Edit 2: Clearing that data stuff is only temporary. Doesnt stop this routing occurring. Its weird that both Shaw and Bell are getting this issue for me. Like I said I guess only thing that would be able to change this is if I can get routed to the NA server, hopefully Bell can do something about this. I know some people talk about some list they get put on or something. But then again, I bought XSX at christmas in 2020 and it was happening on my Xbox one, it was happening with Shaw, I changed from Shaw, still happening. I use a different profile so Im pretty confused about this. I know some people have been DDOS'd in a way that their xbox or network was appearing to be in like Australia or something. I feel like thats happening to me but I just dont see how its staying with me from provider to provider from xbox to xbox.
Community ManagerThanks for these details. The easo.ea.com address was used as a test server for trace routes. It's not one NHL is played on. Where are you located? I'll pass on your report and respond when I have some new information. Appreciate the feedback here 🙂
Community ManagerWhat time did you run these tests?
@EA_AljoI am located in Winnipeg Manitoba Canada. I ran these tests in the evening hours yesterday. I am the same person you have been talking to before the original poster
Yes the easo.ea.com one looks normal but I have used a program that tracks the IP addresses I send data to and used it while loading up chel so to be clear this is the IP address I ping when I load into the menus not when I am in a game. This is where my traffic gets sent to Europe. This has to be what's causing my input delay.
Edit: I'd like to add that this isn't just skating in mud but this also affects my AI. Late reactions for puck pickups, positioning they also can't get up to speed. Also affects when I'm playing as goalie the reaction for the save animations are late in EASHL
@EA_AljoIt would be nice to get other people to check what IP they are pinging so I can figure out if I'm indeed getting a different IP address than everybody else or if it's the route it takes. I start getting high pings in my trace route after it leaves my ISPs network. Once it goes through zayo then it hits high. Something that's happening there may be affecting it to get misdirected through UK then to 159.153.228.21 which I don't know for sure is EA Ireland or if it's Redwood California. Probably is Ireland. Should make more hops if it was back in the US. That long hostname the 3rd hop from the bottom is the UK one it's part of Zayo. Is this Zayo network one that EA uses? Is there other networks that are used to route traffic to the proper EA server? Everybody I ask while playing chel either thinks it's too much to do or just doesn't care. So I need to ask on here I've seen some guys already go through the trace routes so all I need them to do is see what IP they are connecting to and trace to that 1. It would definitely help narrow this issue down.
Edit :if you look at these pictures they are from the LG website for nhl 15. They had captain lag they called it. This looks similar to what I get. Except this is every game regardless of being captain or not. Third IP from bottom is from UK and now when I look up that 159.153.20.7 it comes up as Amsterdam, North Holland, Netherlands. That's the server I was pinging in like 20 or 21 or something.
It looks the same after it leaves their ISP the high ping starts there it starts in level3 mine starts in zayo. After blocking a certain IP address they would have it better. I'm not sure which one they were blocking but when I block the ones that I connect to I can't connect at all it keeps trying to connect to the same server
Community ManagerAre you using a VPN by chance?
Community ManagerYes. Try contacting your ISP. There could be an issue with how your connection is being routed.
@EA_AljoSometimes Im not sure what it is.. lol. Doing that clear mac address sometimes helps. Theres one thing that I felt that helped was changing the port on the xbox to the highest port all the way at the bottom. Could it be something to do with those ports?
I apparently have some packet loss too I looked on ping plotter showed up to 80% could just be a glitch with the program I used other things like the command prompt ping command and I seen a few packets get lost. Also seen something on paessler prtg network monitor. So theres something. Maybe the 1-2% is affecting it, if it is that. A couple times I even did the network statistics on the xbox and 1-3% would pop up on there. There was one occasion on nhl I was playing and all of sudden there was a big lag spike and a lot of packet loss I have a clip of it on my xbox Im pretty sure . But that was really rare. A normal connection you would never have any packet loss I remember I would never get any packet loss long time ago and now its such a nuisance.
On the other hand, I just reopened all the ports again today and it feels more better with my AI and passing power, shot power. My guys are picking the puck up more and all that. Still feel a bit of a turning delay but could just be the normal latency, and im just thinking any little delay is from this issue. The big issue right now is my guys not being able to hustle and react and all that. Opening the ports fixed that right now. We will see how long it stays like this. I'll update you tomorrow.
Community ManagerSounds good. Thanks for the update.
Community ManagerWe don't actually control the routing. That is handled by your ISP.
@ChellinQuinnI found 2 more. Every time I close and reopen the game I find more on there. According to frosty on leaguegaming there's like another server that routes through ea ireland but I can't find it for nhl 22. I just keep getting different dublin Leinster ireland servers after I block them. Not 100% sure if blocking is working but I did it for both source and destination IP addresses. They just keep showing up different IP addresses.
52.215.171.88 and 52.49.2.66
Community ManagerWe don't actually handle the routing. Have you talked to your ISP about this?
Community ManagerThere are bans for breaking the Terms of Service, but we don't blacklist people so they have bad routing.
Are you using equipment provided by your ISP? If so, you might see an improvement by getting a separate modem and router that are designed more for gaming. I understand that can be a big investment though. You also could see if your ISP has some upgraded equipment you could use instead.
