Community ManagerYes. Try contacting your ISP. There could be an issue with how your connection is being routed.
@EA_AljoSometimes Im not sure what it is.. lol. Doing that clear mac address sometimes helps. Theres one thing that I felt that helped was changing the port on the xbox to the highest port all the way at the bottom. Could it be something to do with those ports?
I apparently have some packet loss too I looked on ping plotter showed up to 80% could just be a glitch with the program I used other things like the command prompt ping command and I seen a few packets get lost. Also seen something on paessler prtg network monitor. So theres something. Maybe the 1-2% is affecting it, if it is that. A couple times I even did the network statistics on the xbox and 1-3% would pop up on there. There was one occasion on nhl I was playing and all of sudden there was a big lag spike and a lot of packet loss I have a clip of it on my xbox Im pretty sure . But that was really rare. A normal connection you would never have any packet loss I remember I would never get any packet loss long time ago and now its such a nuisance.
On the other hand, I just reopened all the ports again today and it feels more better with my AI and passing power, shot power. My guys are picking the puck up more and all that. Still feel a bit of a turning delay but could just be the normal latency, and im just thinking any little delay is from this issue. The big issue right now is my guys not being able to hustle and react and all that. Opening the ports fixed that right now. We will see how long it stays like this. I'll update you tomorrow.
Community ManagerSounds good. Thanks for the update.
Community ManagerWe don't actually control the routing. That is handled by your ISP.
@ChellinQuinnI found 2 more. Every time I close and reopen the game I find more on there. According to frosty on leaguegaming there's like another server that routes through ea ireland but I can't find it for nhl 22. I just keep getting different dublin Leinster ireland servers after I block them. Not 100% sure if blocking is working but I did it for both source and destination IP addresses. They just keep showing up different IP addresses.
52.215.171.88 and 52.49.2.66
Community ManagerWe don't actually handle the routing. Have you talked to your ISP about this?
Community ManagerThere are bans for breaking the Terms of Service, but we don't blacklist people so they have bad routing.
Are you using equipment provided by your ISP? If so, you might see an improvement by getting a separate modem and router that are designed more for gaming. I understand that can be a big investment though. You also could see if your ISP has some upgraded equipment you could use instead.
Community ManagerThe latest tuner is required for online play so it's going to download every time you load into an online mode. They wouldn't have any bearing on your routing or connection in general. Regardless, glad to hear this works for you.
Community ManagerWe'll keep this in mind. Thanks for the feedback.
I am 100000% sure that I need EA to contact ZAYO for me. I've talked to both bell mts and bell and they cannot contact zayo. As soon as my traffic goes through zayo it gets high ping and continues to Redwood California as well as being redirected through dublin ireland. I've checked all my options and the only option left is getting EA to resolve this issue by contacting zayo. It's on your end and everybody is right. Both you and the gamers. It is in fact at your end but it's also not your server. EA uses Zayo. Bell and many other providers are not customers with them. I'd greatly appreciate if this is fixed. It's not routing. I'm sure whatever issue this is will fix the routing issue at the same time. The high ping starts in zayo in the U.S before it even goes to Dublin Ireland. Thanks for your cooperation.
Community ManagerI'll pass on the feedback. If I have some news, I'll let you know. Normally, this is something the ISP would need to handle since they are routing your traffic.
Community ManagerI found out we no longer use the Western Europe server so this would be an issue with your ISP.
So yeah I've been trying to contact my provider. I'll try bell again. There's no way that this can't be resolved. Somebody has to be able to do something.
Community ManagerI'm very sorry, but it's not something we can help with. We don't have any control over Zayo's servers. If your router supports geoflitering, you may be able to force your connection to avoid European connections. This isn't something I have much experience with though so I recommend doing some research on it.
Community Manager
