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Gitarnik77's avatar
Gitarnik77
6 years ago

Slow servers, low ping, compensation?

EA, maybe you should look deeper into a major UE (not Scandinavian - especially Finns) player's problem - low pings. How can we have an even game when Finns and Swedes have a ping <10ms and ours is ...
EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
6 years ago

@Gitarnik77 

Is this something you're interesting in troubleshooting at all to see if we can lower your ping through connection troubleshooting? It's worth taking a shot but we can't guarantee the first steps we'll give you will show signs of improvement, but if we keep working at it we can at least do what we can to make it more enjoyable for you while we pass feedback along to the team for them to consider for discussions around server improvements. Let us know what platform you play the game on and whether you play on wired or WiFi.

Gitarnik77's avatar
Gitarnik77
6 years ago

6-8 months before, I went through the troubleshooting help with one of your employees - Brad, as I remember. He advised me to contact my internet provider to do some stuff and it got a tiny better. Now, I still have a ping between 45-60ms, which appears to be a difference while playing with Swedes and especially Fins. I'd go through that again if you have some other clues.

I contacted some other players from my country and they have similar issues. With slow servers around there's probably not much we can do...

I have PS4 pro, 250mb hard wired connection.

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @Gitarnik77 

    Have you opened up ports for NHL and checked your router's firmware to see if it has the latest update? I don't know if you have a gaming router, but that's always an option to consider if you're using a router provided by your ISP. Some retailers allow opened products to be returned, so it might be worth testing out just to see if there is any improvement. 

    • Gitarnik77's avatar
      Gitarnik77
      6 years ago

      Thanks! My router is updated. They allow opening ports and I did it but only with a port 1935 a month ago and it helped a looot. Should I open more for better results? Will it make any difference?

      • EA_Blueberry's avatar
        EA_Blueberry
        Icon for Community Manager rankCommunity Manager
        6 years ago

        @Gitarnik77 

        Opening up the ports listed for PS4 (NHL 20) and PS4 at the top of the article can help. Does your router have Quality of Service (QoS) where you can designate your gaming as a priority with the bandwidth?

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