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Senstorm69's avatar
Senstorm69
4 years ago

Squad battles/Rivals - keep freezing

For the past 4 to 5 weeks (since the last patch), both Squad Battles and Rival keep freezing.  Up to the screen where both teams are shown there are no issues, but as soon as this screen is on it st...
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
4 years ago

Hi there, @Senstorm69 

Thanks for reaching out to us about this. I'll try to help. First, is the game installed on an internal or external hard drive?

Senstorm69's avatar
Senstorm69
4 years ago
Hi, thanks for the quick response.

Internal Hard Drive.

Also, additional info - I have a PS5 - digital edition.
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @Senstorm69 

    Thanks for getting back to me. Do you also have an external hard drive? If so, can you try installing there instead?

    • Senstorm69's avatar
      Senstorm69
      4 years ago
      @EA_Aljo I do not have an external hard drive.

      All of my other games work well on my PS5. For NHL HUT all of the other options in the menu (i.e. auction, team, objectives) are fine, it's just the game play.
      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        4 years ago

        @Senstorm69 

        Thanks for those details. Try rebuilding the database with the steps here. Also, restore your licenses with these instructions. 

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