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Senstorm69's avatar
Senstorm69
4 years ago

Squad battles/Rivals - keep freezing

For the past 4 to 5 weeks (since the last patch), both Squad Battles and Rival keep freezing.  Up to the screen where both teams are shown there are no issues, but as soon as this screen is on it st...
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
4 years ago

@Senstorm69 

Thanks for those details. Try rebuilding the database with the steps here. Also, restore your licenses with these instructions. 

Senstorm69's avatar
Senstorm69
4 years ago
@EA_Aljo Hi.

I have tried rebuilding the database, clear cache and restore license and I still have the same issue.
What would be the next steps?
thanks again for your help.
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @Senstorm69 

    Did you happen to change anything with your team right before this started happening? Maybe your jerseys, logo or a customization on a player? If so, try removing that and see if this still happens.

    • Senstorm69's avatar
      Senstorm69
      4 years ago
      @EA_Aljo Hi,
      I will try that, but I doubt it's a Jersey, Logo, etc. since it also freezes in HUT Rush.

      It only happens when playing (SB, Rivals, Challenges and Rush) and started after the patch bout 4 weeks ago. Is there a way to remove the patch or reinstall the version pre-patch and then try reinstall the patch again?

      I have tried 3 more games last night (challenge, Rush and SB) and it froze within 2 minutes. I have changed my HDMI cable as well, but no luck. I was however able to play other games online (not NHL 22) without any issues.

      Can you give me a call or can we troubleshoot this via a live chat. I think the fix is something more than a logo or jersey.

      thanks
    • Senstorm69's avatar
      Senstorm69
      4 years ago
      @EA_Aljo Hi, I have tried the logo and jersey and can confirm it's not that.

      Still the same issue.

      Thanks again for your help.

      What would you be suggesting next?
      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        4 years ago

        @Senstorm69 

        Thanks for the update. This is definitely an odd issue. Try deleting your personal saved data for NHL 22. To do that, navigate to Settings/Storage/System storage/Saved Data. Locate NHL 22 and delete the saved data. This may cause you to lose any offline saves as well as any changes to settings you've made. Normally, those are downloaded from the cloud, but I can't guarantee that will happen.

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