Forum Discussion

salkinb's avatar
salkinb
5 years ago

Telia ISP - My ping is doubled, what to do?

I use to have 10-12 now I have 24-26 ms. Need to fix it before gwc playoffs. 
Inaktiiv's avatar
Inaktiiv
5 years ago

Same!

from 4-6 ms to 20+ ms

doesnt matter what type of server you choose

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hey, all.

    For those that have Telia as your ISP are you noticing any difference with your ping in other games and have you reached out to Telia to verify whether there are any known issues they are aware of from their side? 

    Which game modes are you experiencing higher ping on?

    • peralfons's avatar
      peralfons
      5 years ago

      The issues stretch to at least FIFA but I havent tried any non EA sports games. Telia customer service have been contacted by multiple people but they havent been able to detect any known issues on their end. The add to delay is very noticable in competitive gameplay, and we (the whole swedish community) would very much appreciate if you looked in to this. 

    • MisterAmbassado's avatar
      MisterAmbassado
      5 years ago

      I have no raise in latency when playing for example Call of Duty, have only seen this change in NHL 21 unfortunately.

    • salkinb's avatar
      salkinb
      5 years ago

      Like someone said its only on NHL and FIFA. Good ping on speedtest and other games.

      • EA_Blueberry's avatar
        EA_Blueberry
        Icon for Community Manager rankCommunity Manager
        5 years ago

        @salkinb  @MisterAmbassador  @peralfons 

        Thank you for getting back with your findings. Okay, I'll need your Gamertag/PSN ID and let me know which mode(s) you're experiencing this higher ping in. I'll swing it over to the engineers to see if there were any back-end changes done recently that could be impacting you all with this ISP. 

        Thanks!

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