Community ManagerHey, @IronMoogle
Thanks for flagging this down and appreciate the tag, @TTZ_Dipsy
Did you purchase the X-Factor edition? I'm curious if the game is able to work with the controller on the PS4 version of the game if that is loaded up from the games library (highlight the game and under options from the 3 dots you can launch the PS4 version).
We'll want to know these details when passed along to the team to verify if it's impacting both versions or a specific one.
Thanks for responding @EA_Blueberry @TTZ_Dipsy
I just checked and it says NHL 22 X-Factor edition. Did I purchase the wrong one?
Community Manager@IronMoogle
It looks like the standard. You should have an option to download/launch the PS4 version of the game if you have the X-Factor Edition because it comes with Dual Entitlement. Your purchase history should should show the correct version. You may want to reach out to PlayStation Support to verify your account was given the proper game version access.
We'll share your request about this to the team. What I recommend doing on top of this is posting in the Accessibility forums so our Accessibility team can get eyes around this.
https://answers.ea.com/t5/Accessibility/ct-p/accessibility-en
We also have our accessibility portal where you can personally reach out to our Accessibility team to raise any concerns like this and other requests to make our games easier.
