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IronMoogle's avatar
IronMoogle
4 years ago

Third-party controller not recognized on '22; works on '21

Product: NHL 22 Platform:PlayStation 5 How often does the bug occur? Every time (100%) Steps: How can we find the bug ourselves? NHL 21 allowed accessibility and gaming for people that use alterna...
EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
4 years ago

@IronMoogle 

It looks like the standard. You should have an option to download/launch the PS4 version of the game if you have the X-Factor Edition because it comes with Dual Entitlement. Your purchase history should should show the correct version. You may want to reach out to PlayStation Support to verify your account was given the proper game version access.

We'll share your request about this to the team. What I recommend doing on top of this is posting in the Accessibility forums so our Accessibility team can get eyes around this.

https://answers.ea.com/t5/Accessibility/ct-p/accessibility-en

We also have our accessibility portal where you can personally reach out to our Accessibility team to raise any concerns like this and other requests to make our games easier.

https://www.ea.com/able


  • IronMoogle's avatar
    IronMoogle
    4 years ago
    @EA_Blueberry Thanks. Should I try to get a refund and then get the X factor edition? I will post in the other forum as well.
    • EA_Blueberry's avatar
      EA_Blueberry
      Icon for Community Manager rankCommunity Manager
      4 years ago
      @IronMoogle

      If your order history is showing X-Factor Edition they likely need to make a change on their end to give you the correct access rather than refunding it.

      PlayStation Support can be reached here: https://www.playstation.com/en-us/support/

      Please keep us updated.

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