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Ment0kMindtak3r's avatar
Ment0kMindtak3r
6 years ago
Solved

Unable to play Ones or Threes Eliminator. Stuck on Matchmaking screen.

Product: NHL 20 Platform:Microsoft XBOX One How often does the bug occur? Every time (100%) Steps: How can we find the bug ourselves? I encounter this bug when trying to play Ones or Threes Elimin...
  • Narconis's avatar
    Narconis
    6 years ago

    As it turns out, it seems to be an issue with custom gamerpics.  Change your gamerpic on Xbox live to a a default one and you should be able to get in

Ment0kMindtak3r's avatar
Ment0kMindtak3r
6 years ago

Yeah it's a custom gamerpic issue. Change it to one of the defaults and it will work.

Krameson's avatar
Krameson
6 years ago

I tried using a default one and my game still crashes....

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @Krameson 

    There was a problem with WoC yesterday that could have been causing this. Are you still unable to play?

    • ryanraimer's avatar
      ryanraimer
      New Novice
      6 years ago

      I’m still running into this issue. Also tried using a default gamer pic and still didn’t get me past the loading screen

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        6 years ago

        @ryanraimer 

        Can you try changing the gear your player is using? Possibly an item that has been equipped is causing this to happen.

    • neonboy29's avatar
      neonboy29
      6 years ago

      I still cannot load into an EASHL game

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        6 years ago

        Hello, @neonboy29.

        Did you try everything that has been suggested in this thread?

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