As it turns out, it seems to be an issue with custom gamerpics. Change your gamerpic on Xbox live to a a default one and you should be able to get in
Community ManagerCan you try changing the gear your player is using? Possibly an item that has been equipped is causing this to happen.
Ended up hard restarting my Xbox. Having the default gamer pic worked. I didn’t have the image asset on my Xbox and had connected it to my account on a previous Xbox. Figured I’d provide more context for devs trying to fix this. However it’s really sad that having a custom gamer pic could make the game unplayable.
@ryanraimer wrote:Ended up hard restarting my Xbox. Having the default gamer pic worked. I didn’t have the image asset on my Xbox and had connected it to my account on a previous Xbox. Figured I’d provide more context for devs trying to fix this. However it’s really sad that having a custom gamer pic could make the game unplayable.
When I ran I to my issue it was because I had set my custom gamerpic through the (then) beta version of the Xbox app on Windows10. It's frustrating but that's a pretty obscure bug to test for.
Community ManagerGreat! I'm glad this worked. I'm very sorry for the frustration and really appreciate the details. This will hopefully help out others in the same situation. If you have any other issues, please let us know. Have fun and stay safe!
Community Manager
