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Ment0kMindtak3r's avatar
Ment0kMindtak3r
6 years ago
Solved

Unable to play Ones or Threes Eliminator. Stuck on Matchmaking screen.

Product: NHL 20 Platform:Microsoft XBOX One How often does the bug occur? Every time (100%) Steps: How can we find the bug ourselves? I encounter this bug when trying to play Ones or Threes Elimin...
  • Narconis's avatar
    Narconis
    6 years ago

    As it turns out, it seems to be an issue with custom gamerpics.  Change your gamerpic on Xbox live to a a default one and you should be able to get in

ryanraimer's avatar
ryanraimer
New Novice
6 years ago

Ended up hard restarting my Xbox. Having the default gamer pic worked. I didn’t have the image asset on my Xbox and had connected it to my account on a previous Xbox. Figured I’d provide more context for devs trying to fix this. However it’s really sad that having a custom gamer pic could make the game unplayable. 

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
6 years ago

@ryanraimer 

Great! I'm glad this worked. I'm very sorry for the frustration and really appreciate the details. This will hopefully help out others in the same situation. If you have any other issues, please let us know. Have fun and stay safe!

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