@EA_Aljo Needless to say I got the same stock answer. Every field was completed.
It’s not a case that I don’t have access to my account, I can access my security settings and account details online just fine.
But the game thinks my username is attached to another email address.
I am completely stumped that EA show no interest in my online security.
Every time I get this response I fill out a new form and start a new case, I’m at 10 and counting...
Hey,
I’m Pooja and I’m a Specialist with EA Help.
We weren’t able to verify the account using the information you shared with us.
For fraud and security purposes, to verify ownership of the account and give you access to it we need the information that you used to set it up the account. These tips will help you find the information we need:
Make sure you fill out every single field. Even if you don't know the answer to it, give us your best guess. This is more helpful than writing “N/A” or “I don’t know.”
Remember that the information you added to the account may not be consistent. For example — you created your account using 01-01-1980 as your date of birth. But your actual date of birth is 01-05-1980, so you may forget that you added the wrong date.
Use the IP address associated with your computer or console. Don’t use your mobile device to get the IP address, and use the link we provide you (whatsmyip.org, which is a safe and trusted site).
We’re closing this case for now. If you have more information to help us verify your account, reach out or create a new case.
Thank you,
Pooja.
