Unable to Play online due to incorrect EA Account linked to my psn id
Firstly, thank you for taking the time to read this as I am at my wits end. I recently purchased nhl 20 after last playing nhl 16 about 5 years ago. I was excited to get back into the game. Unfortunately after installing the game, I saw that I needed to sign into an "EA Account" to play online. No biggie until saw the associated email, hash tags being my actual email, ###@easports.com. which is not a real email address. I saw no options to change the ea email linked to my playstation. So I worked my way through the help desk chain...
I have exhausted all options. I have submitted several web forms, spoken to ea techs via chat and phone to no avail.
I get the same reply that they cannot verify I am the owner of the ea account, so they cannot reset the email or password.
I dont recall nhl 16 requiring this sign in and I have no way to get access to the email address linked to it psnid. If am understanding the situation correctly, I can never play nhl or any ea sports title online again via my playstation? I have researched the topic and it seems like others have run into this issue, and were not successful. They had to create a new playstation id and make a new ea account to that. Can anyone here provide some insight or maybe point me in the right direction. I realise I am probably screwed but I figured it was worth a shot.
Thank you for taking the time to read my issue.
I know it hasn't been verified. That's why you need to go through the account recovery process. I'm very well aware of our policies as I have discussed them many times daily for a long time. I'm not the only one giving you this information either. So far I can see 2 other advisors told you this. You're also welcome to contact an advisor through Twitter or Facebook to see if they will give you the same response.
