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Hi5GHOST11's avatar
Hi5GHOST11
6 years ago
Solved

Unknown email account associated with EA account

Purchased the game for my son but there is an unknown email account associated with his EA account so he has been unable to play. Is there a way to change the email account when it prompts for a pass...
  • EA_Cade's avatar
    EA_Cade
    6 years ago
    Hi @Hi5GHOST11,

    Hiya! For account issues you'll need to speak with an advisor at http://bit.ly/EA_Contact_Us or on Twitter at @EAHelp for assistance, we can't assist with this type of issue via AHQ. 
Hi5GHOST11's avatar
Hi5GHOST11
6 years ago

@EA_Aljo I managed to get into chat with customer service (you were correct- I was on Safari and needed to go on Chrome). Tech support treated me like an idiot. Account recovery is impossible because the email associated with the game is completely unknown. No one in our household has EVER used that email address. This is only a problem with NHL 20 (digital download). Attached is a previous email from EA support and the transcript of the conversation with support. 

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