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Anonymous's avatar
Anonymous
9 years ago
SolvedApproved

Unopened packs disappeared

Product: NHL 17 Platform:Microsoft XBOX One Summarize your bug: My packs from the returning user bonus have disappeared. I had 10, and opened 2 on 9/13. I saved the rest and logged on today to fi...
  • EA_Barry's avatar
    EA_Barry
    9 years ago

    @kimo1775@a9np16ichyz@brad37914@dunakin1745

    To help us with our investigation into this can you please reply with the following info in this format:

    • The exact name of the missing packs.
    • When you got them.
    • How they were obtained (ie purchased with points/coins. Part of Pre-Order Bonus, Part of Returning player bonus etc.).

    Thank you.

    *marked as solution for player visibility

EA_Barry's avatar
EA_Barry
Icon for Community Manager rankCommunity Manager
9 years ago

@kimo1775@a9np16ichyz@brad37914@dunakin1745

To help us with our investigation into this can you please reply with the following info in this format:

  • The exact name of the missing packs.
  • When you got them.
  • How they were obtained (ie purchased with points/coins. Part of Pre-Order Bonus, Part of Returning player bonus etc.).

Thank you.

*marked as solution for player visibility

aldric18's avatar
aldric18
9 years ago
My friend psn id Epic-Fail313 asked about this last night as he had same problem (I was checking for him). He bought the Super deluxe edition. Logged on had 13 packs, opened 2 then had to go to bed. Logged on yesterday to 3 small packs, 2 of which I'm assuming we're the additional Thursday weekly small packs. This appears to be a problem for anyone who did that. He is missing 10 packs now. Should be easy to see as he was previous user, hasn't sold anything and the number of cards/the equation you use for free packs should show what he is missing. He posted last night somewhere, checked inbox, unopened packs, and they are nowhere to be found. I don't know why but anybody that logged off lost there's apparently.
  • aldric18's avatar
    aldric18
    9 years ago
    Ps they were a combination of pre-order bonus and nhl16 loyalty packs. Total of 15 packs including Thursday bonus (opened 2 on tuesday, logged off, then 3 small gold last night (3 small packs) so he is missing 10 packs and for obvious reasons wasn't too happy. Please address it, the guys been playing since 94.
      • aldric18's avatar
        aldric18
        9 years ago
        Well, he informed EA, I informed EA and nothing has happened. Are you planning on making it right or just thanks for the info he is SOL?

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