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aigarins's avatar
aigarins
New Traveler
4 years ago

(updated) Every event collectible received in last few h just disappears

Product: NHL 22 Platform:Microsoft XBOX One How often does the bug occur? Every time (100%) Steps: How can we find the bug ourselves? Collect any *collectible* and they are just gone from your col...
EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
4 years ago

@aigarins 

Whenever these cases pop up it's usually due to accidental submissions in a set. If you contact our Support team right away they should be able to verify if they were used in a set or indeed disappeared. If they disappeared they can look into granting them, however if they were used in a set they won't be able to reverse those transactions.

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