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EA_Blueberry's avatar
EA_Blueberry
Icon for Community Admin rankCommunity Admin
4 years ago
Solved

(Workaround Here) Freezing When Entering World of Chel

Hey, CHEL Community. If you're freezing when entering World of CHEL, update to the latest active roster for the game under Rosters and that should fix this for you.  The team has been notified ...
  • EA_Blueberry's avatar
    EA_Blueberry
    4 years ago

    This should now be fixed in the March patch.

    If you continue to experience this issue, please submit a post or reply to an existing one in our Bug Reporting forum. 

    Thank you all for your patience around this and special thanks to the players that shared workaround fixes for the community. 


    (Closing discussion)

EA_Blueberry's avatar
EA_Blueberry
Icon for Community Admin rankCommunity Admin
4 years ago

@MileHighOriginal 

Thanks for getting back, sorry that keeps happening.

Can you let me know if power cycling the console fixes it for you. If not, can you try clearing the saved data another player suggested?

How to power cycle your Xbox console:

  1. Turn off the Xbox One console by pressing the Xbox button  on the front of the console for about 10 seconds until it shuts down completely.
  2. Unplug the console’s power cable. Wait 10 seconds.

Important Be sure to wait 10 seconds. This step resets the power supply.

  1. Plug the console power cable back in.
  2. Press the Xbox button  on your console to turn on the Xbox One.
MileHighOrigina's avatar
MileHighOrigina
4 years ago

I have done the power cycle, and the saved data several times. Along with deleting and re installing the game, resetting my router numerous times, and now the roster update. Unfortunately at this point I am left feeling as if this issue is on EA's end. Not sure what changed over this last week, but the game is broken. I attempted to play 35 times today, and was only able to get into 1 game. Unfortunately the game lost connection 2 seconds after the face-off. At least it recorded as a win. Please fix this issue.

  • DMM4140's avatar
    DMM4140
    4 years ago

    You have some patience haha! After 5 tries I quit. There has got to be a way to get a refund right? Because this is ridiculous 

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