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jsee's avatar
jsee
5 years ago

xbox 1 game chat in eashl dropin not working

Product: NHL 20
Platform:Microsoft XBOX One
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? try chat in drop in
What happens when the bug occurs? no chat in eashl drop-ins
What do you expect to see? ?
Was the issue in online or offline mode? Online
Insert Game Mode or Feature here eashl drop-ins
What time did you see the bug? (HH:MM AM/PM) all the time
What is your time zone? EST (IET) - GMT - 5:30
What is your gamertag/PSN ID? oget mutilatedo
PS4 Crash Reporting: Please copy the text you put in the crash report here.
EASHL issues? Please insert your Club Region.
What is your game language? English

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has been over a week i cant speak or hear anyone

5 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hello, @jsee.

    What headset are you using? Also, have you checked your settings to make sure chat volume isn't turned down? Try going to your Xbox settings > General > Volume & audio output. Make sure this all looks good. Does chat work fine with other games?

  • jsee's avatar
    jsee
    5 years ago

    turtle beach xo three, yes it works in party chat and in all other games.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @jsee 

    That's really odd it would work for other games. There's no setting in NHL for headsets since it uses the setting for your console. It looks like this headset would plug in to your controller. Have you made sure the firmware for the controller is up to date? That can be done through your Xbox settings under Devices & streaming > Accessories.

  • jsee's avatar
    jsee
    5 years ago

    I tried this but did not work thank you anyway, but i then noticed replaying call of duty that this time the chat in game wasnt not working either, so i tried apex same thing. So its not a problem only in nhl20 , my mistake. Im going to try and contact xbox support next , tyvm for trying to help.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @jsee 

    Have you checked your settings to make sure chat is enabled? It's under Settings > Privacy & online safety > Xbox Live privacy > View details & customize.

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