Xbox keeps freezing and turns off
Hi guys, i am having heavily issues with online games during HUT. The game keeps freezing during games and then my xbox is shutting down completly. The picture freezes for about 10 seconds, then i...
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Havent checked the temperature yet. Sometimes this is happening on the first game of the day, 10 mins in. Xbox is standing alone under my desk, atleast 40 cm to next objects. If it really overheats after that short period i may have to send it in.
I have read that there have been same problems with other games which have been designed for next gen consoles (e.g. CoD, Battlefield). Thats why i think it is not the console itself
EA_Blueberry
Community Manager
Community Manager
@r3ns0n wrote:
Havent checked the temperature yet. Sometimes this is happening on the first game of the day, 10 mins in. Xbox is standing alone under my desk, atleast 40 cm to next objects. If it really overheats after that short period i may have to send it in.
I have read that there have been same problems with other games which have been designed for next gen consoles (e.g. CoD, Battlefield). Thats why i think it is not the console itself
I strongly recommend taking it out from under the desk. That is going to be a haven for dust collection and since it's not in the open it could lead to overheating since it's a contained space.
The console has a surge protector built into it. You'll want to make sure the console is plugged directly into the wall outlet.
It might also help to put your power setting to Energy Saving Mode if you have it set to another setting.
- @EA_Blueberry i moved it from under the desk to next to the desk. So, there is nothing that could lead to overheating. I also checked the temperature, not warm at all.
Dust should not be a problem yet. The console is just one week old.
Just noticed another thing. When the games freezes I am able to return to the home screen and shut down NHL 22. Therefore I guess the problem is the game not the console.- EA_Blueberry
Hey, @r3ns0n
Do you happen to have any devices plugged into the console or use an external hard drive with it (whether for the game or not)?- Hey @EA_Blueberry,
no, i have not. I reinstalled the game and now it works well so far. Probably some software bug.
Thx for your support.
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