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TheBrodalorian's avatar
TheBrodalorian
5 years ago
Solved

Account Banned?

Hello, Has anyone been able to successfully get their account unbanned with all of their games returned? I received and email stating:  WE HAVE RECEIVED NOTIFICATION FROM YOUR BANK OR PAYMENT PROVI...
technical issues
  • EA_Mako's avatar
    EA_Mako
    5 years ago

    Hey @TheBrodalorian,

    That message seems to indicate a chargeback may have taken place for one or more of the purchases on the account. If that's the case, the account would be locked as the content is no longer paid for, essentially.

    Please reach out to an advisor and they should be able to look into this for you to provide a bit more specific clarification on what happened and what options you would have in this case.

    You can find more information on how to reach them over at the EA Help website. If you prefer you can also speak with them over Twitter or Facebook instead.

EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
5 years ago
@TheBrodalorian

There is no alternative, as the Terms of Service team has the final say when looking into any banned accounts. A banned account means you're no longer able to access anything on it.

In this case it looks like you've re-opened two separate cases, so you'll simply need to wait for a reply.
TheBrodalorian's avatar
TheBrodalorian
5 years ago

@EA_Mako

When I asked about alternatives, I meant could I create another EA account and link my Xbox profile to it? anything at all? 

Since you can see I have two separate cases open, are you able to tell me how I can see what I have updated the cases with? For example in case 77536862 I have added explanations and asked why was it listed "no fix available" but I don't see anything I have added to it...

For case 77533853 I can see what I added in today along with my dispute cancellation, but I do not see any of the comments I have added prior.

Any help?

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    5 years ago
    @TheBrodalorian

    You'll need to speak with an advisor to discuss any details of accounts or cases you have opened.

    It sounds like you're putting in emails or tickets, I would suggest a live chat option or one of the other contact methods I posted above so you can speak with someone directly if you have questions about those cases.

    If your Xbox profile is linked to a banned account then you would need to address the ban first. It cannot be unlinked otherwise.

    Please reach out to an advisor to discuss this further.

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