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theterrafusion's avatar
theterrafusion
5 years ago
Solved

Account invalid

Hi people I really need some help here. I havent played an ea game since anthem came out, since then I've upgraded to the xbox series x. Last weekend i re downloaded star wars battlefront 2 and battl...
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  • EA_Darko's avatar
    EA_Darko
    5 years ago

    Hey @theterrafusion for issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further. 

     

    You can contact our live support at help.ea.com.  

    To  speak with a chat adviser:

    Click on your product Origin

    Then select 'PC

    Manage my Account'

    Can't log in

    Finally, you can choose to begin a chat or request a call back.

     

    Darko

theterrafusion's avatar
theterrafusion
5 years ago

I appreciate the response. However my account can't be verified as it was created around 2008 on Gmail and I cant recover it so the advisor I spoke to cant recover the ea account despite the fact I've given them all the info they asked and also they have my xbox gamer tag. Why I can't delete an unusable account that is registered to MY xbox live account and make another ea account and connect that one is beyond me. So now I can't ever play another ea game online on my xbox profile unless I create another profile. I've had my profile since 2008 and put a lot of time and effort into it. Asking someone to disregard that just to play your product is disgraceful. As a community manager I'm sure you're aware of the flack EA gets for being a bad company and this is the another notch to add the EAs belt. In summary, I cant play another EA game online on my xbox profile. Tell me how that is even remotely fair.

EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
5 years ago

Hey @theterrafusion you will need to direct any questions relating to this to our live support team.


Darko 

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