CAN'T CREATE A NEW CASE!
After getting no response from EA regarding an account recovery, i have deciced to send and extra email, but got a response saying said email that you guys contacted me from(the one we have been exchanging emails from is no longer available, therefore i closed the case, wanting to create a new one instead. When i try to create a new case(Any possible one, this is the message that appears: Thank you for contacting us. We’d love to troubleshoot your issue and get you back in the game! To speed up that process, we need to talk to you on the phone. (No phone contacts available either) or No available channels, sorry. Why is this happening? Is this because of the Coronavirus situation?Solved3.7KViews0likes6Comments
Why have one account link/lifetime limit?
There's no shortage of people here discovering this issue trying to link our EA accounts that can be 10+ years old to our various accounts, especially with things like Xbox Gamepass. The community manager here is unable to help us beyond pointing us to the apparently also unhelpful support chat. I can understand it's a tough position for them, seeing these frustrated people and being unable to help. Can the message that this limit should be changed to something like 1 active account link or have a cooldown period between links get pushed up the corporate chain to someone that can help? I'll be annoyed if I can use my xbox account and EA account with the same Email address, come BF2042 time.Solved9.8KViews8likes12Comments
I changed my email address and now It says I have no games
SO I changed my email address to something that still worked and I was able to log into my account just fine but then I noticed that all my games and DLC was gone!! Even when I opened the application that I had on my PC it said that I needed to redeem a code that I do not have! Someone please help! I spent hundreds of Dollars and I don't plan to spend that much again!Solved744Views0likes5Comments
EA Cricket for PS4
Dear Team, Please let us know when we may see the EA cricket for PS4 Regards, MakarandSolved434Views0likes2Comments
EA not sending verification emails in 2021
I have been trying for days now to do the following on an existing, valid, working EA account: - add mobile for additional validation - add secondary email - authorise a child account as a parent All of these things require me to acknowledge a verification email that EA seem unable to send. I have been online with a support agent for over an hour (very helpful but ultimately unable to fix). They were able to send me validation emails for the support chat and the case details email but still the Verification Email process/server is not issues the one email that I actually need. it is clear this has been a longstanding issue so as directed I am logging this a a new instance of the issue instead of adding a comment to an old Instance. Please fix this, it really is unacceptable that this issue still exists after all this time.Solved21KViews8likes30CommentsWhy can't customers talk to the Terms of Service team?
After an account ban four months ago, I have been desperately trying to contact the Terms of Service team. At first, I made cases, as I was led to believe this was the best way to contact them. However, it was a rather robotic response, and it was as if they did not read what I had stated in the case description. Then I reached out through live chat, by making another case with another issue, (as you cannot contact an advisor through phone or live chat if your account is banned or suspended). In the live chat, I discovered that all the advisor could do, was make a case themselves on your behalf, not actually solving the issue. Then you come to EA answers, where we are told multiple times that customers cannot contact the Terms of Service team here, and reply with the same copy + paste response which leads you to creating a case, which will be ignored in the long run. My suggestion to counter this, and generally improve the EA customer support, is to allow Terms of Service team members to engage in Live Chat and on the phone with customers. It would be a much more organic response, and the customer will be able to assure themselves with the fact that they are certain another human is helping them on their case. All of the EA advisors I've engaged with have been so polite and as helpful as they can, it's a shame it's the heavily flawed system they work in is just simply discrediting them, and making the information they give you useless. Is it possible that I receive a reply to this stating why they can't, or that you consider this as an option for the future. P.S - For the sake of my sanity, please do not respond with instructions directing me to the 'Create a Case' screen. Many thanks for reading.Solved8.7KViews60likes4Comments
