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rusted10's avatar
rusted10
6 years ago
Solved

Account locked on Origin after opening case on Apex Legends ban

Hi, To preface this post, my account was locked on Origin after I submitted a case to appeal for my Apex Legends ban (which I suspect was banned due to being hacked), and my main problem is that I'm...
technical issues
  • rusted10's avatar
    rusted10
    5 years ago

    Hi all,

    I decided to bite the bullet and spend some money on an overseas call to their callcenter, and their advisors at their call center resolved it way faster than their email help center did.

    I'm marking my case as resolved since my account is now unlocked, and I'm no longer banned on Apex Legends. 


    Thanks Darko for your help!

CatCat717's avatar
CatCat717
5 years ago

Hey mates, I'm having problem on contacting to EA TOS team by email also. Or I should say I'm restricted to contact them, they always reply in the same manner. I think it must be some kind of automated reply, and all my cases are closed. Then I try to contact via the Live Chat, they said that they cannot do anything about the ban and I do understand. When I ask for how to contact someone that could help me, they told me to submit by email under the ban or suspend account section which is what I'd say automated replies that tells me do not expect further responses. To be silly enough, I've spend over a thousand US dollars in Apex Legends. Now there're no one that I can find to help me, I'm disappointed like everyone else who is here to seek for help.

EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
5 years ago

You will need to speak to our Terms of Service team @CatCat717 in relation to any ban on your account.

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

  1. Click Contact us at the top of any page on EA Help.
  2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
  3. Choose your platform.
  4. Select Manage my account, then Banned or suspended account.
  5. Fill out any other details below.
    • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
  6. Click Select contact option.
  7. Sign in to your account that has the ban or suspension, if you aren’t already.

Darko

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