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Vaex_Darastrix's avatar
Vaex_Darastrix
11 years ago
Solved

all my games are stuck in preparing download

i have been in 2 chat sessions and both have had me do every step they can think of and still my games wont download they are stuck in preparing download and then eventually throw a network error if ...
technical issues
  • Vaex_Darastrix's avatar
    Vaex_Darastrix
    11 years ago

    I have found the solution to the problem the steps are as listed

    For People that DO NOT already have the game files but cannot Download Follow Below

    1. Cancel the download

    2. Exit Origin

    3. Right click on the Origin Shortcut on your desktop (or where ever you have the software installed)

    4. Click on Run As Administrator

    5. Download your game

    For People who DO have the files and have ether reinstalled Origin or have moved your Origin Games to a new location or Computer Follow the Steps Below 

    1. Go to your Program Files (X86) folder that has origin installed and go to the Origin games Folder 
    2. Find the game you are trying to re install then rename that game for example from Battlefield 4 to Battlefield 41
    3. Go to the origin client and click download it should now proceed to the normal steps then start downloading
    4. As soon as the download starts pause the download 
    5. Go back to the Origin Games folder and delete the Battlefield 4 folder and change Battlefield 41 back to Battlefield 4 
    6. Resume the download and after origin verifies the game files (it will just say resuming for a long time) you will find the game will instantly skip to the installing stage

    EDIT:

    if your download is stuck and no folder was created go to the folder in step 1 and create the folder eg Medal of Honor Pacific Assault (origin doesn't add special characters to there folder names so any special characters in game names are spaces and any existing spaces are spaces in the folder name) the only exception i have found to that is need for speed the folder name is Need for Speed(TM) Most Wanted with the trademark TM in brackets so if you have the problem with that game there is the folder name you create and them start the download and then follow steps above

Anonymous's avatar
Anonymous
10 years ago
@tazmo8448 wrote:

My problem with a game stuck in 'Preparing Download' is that it is not creating the game folder in Program Files (x86) so there is nothing to rename, it has been an hour and a half and it is stuck not creating a folder and not knowing what to call it other than Medal of Honor: Pacific Assault. I did try to create a folder with that name to no avail.

Attached is a scrnsht.


@tazmo8448Have you been able to solve your issue. I have exactly the same as yours and nowhere does anyone mention how to solve it when there are no folders being created...

tazmo8448's avatar
tazmo8448
10 years ago

I was able to get it to download by first creating a folder (hoping it would 'see' it and it did) in my case F:\ Program Files (86) then opened that (it was showing all my EA games btw) then creating a folder Medal of Honor Pacific Assault in that list of game folders, it was showing Battlefield 3, Battlefield 4, Need for Speed (TM) etc etc. I have separate drives for gaming and my C:\ drive is on a SSD and only has my OS on it.

When I first tried to download Pacific Assault (in Origin) it seemed stuck so I 'X-ed' out and closed it out of the task bar too, then created that folder as mentioned, then ran it again in Origin and bingo it took. Never had a game do that (seem hung on installing or preparing to install) the second go round (after the said folder was created) when I clicked on Download it then opened another window and worked normally like all the other downloads I've done on Origin.

My issue now is when the game starts (every time btw) it'll ask what resolution you want to play in (along with other tabs for sound and whatnot)  in my case there is no 1920x1080 so when I choose a 'close' resolution then play a while then quit to desktop it re-arranges all my desktop icons because they were in 1080p and the game was in some other resolution...its a real PITA to have to do that a lot as I have quite a few icons on my desktop and have em arranged to where I know where everything is...grrrr.

  • Vaex_Darastrix's avatar
    Vaex_Darastrix
    10 years ago

    luckily origin has a very simple naming system eg. no dots or dashes in folder names making it pretty easy to guess the folder name its going to create (or fail to create in your case) im glad you found a solution

    • tazmo8448's avatar
      tazmo8448
      10 years ago

      Yeah naming a file folder or game directory is much simpler than some. 

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