Can not remove the sims 4 from my library
Product: The Sims 4 Platform:PC Which language are you playing the game in? English How often does the bug occur? Every time (100%) What is your current game version number? Did not install What...
Forum Discussion
EA_Darko
Community Manager
Community ManagerHey @challengermert can you try clearing the Origin Cache and then removing it again to see if it works.
You can clear the Origin Cache by following the steps below:
- Completely log out and close down Origin
- Hold down the Windows key and R
- Type in "%ProgramData%" (without quotes) and click OK
- Now open the Origin folder.
- Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
- Hold down the Windows key and R
- Type in "%AppData%" (without quotes) and click OK
- This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
- Click on the word "AppData" at the top of your window
- Open the Local folder here
- Delete the Origin folder listed here
- Restart your PC and log back into Origin
Darko
- @EA_Darko Unfortunately , it does not work.
- EA_Darko
In that case @challengermert can you try reinstalling Origin and following the steps below:
- Try re-installing Origin:
- Close the Origin client.
- Open the Control Panel (find it by searching “Control Panel” in the Start menu).
- Click on Uninstall a program under Programs.
- Click on Origin and uninstall.
- Reinstall Origin, t
Try running Origin as an administrator:
- Close the Origin client.
- Right-click the Origin client icon on your desktop (or in the Origin directory if not on your desktop) and click Run As Administrator.
This runs the Origin client as an administrator account, and should let the game install.
Try lowering the User Access Control settings:
- Close the Origin client.
- Click the Windows button and type "UAC" in the search field.
- In the User Access Control window, click and hold the slide bar —slide it to the lowest setting available.
- Click Ok at the bottom of the window.
- Open the Origin client
Darko
- @EA_Darko it did not work again ☹️. i want to remove from my library, but the things you said did not work.
- Try re-installing Origin:
