I'm dealing with the same issue. When i try to play Madden on PS4 I cannot do the login verification because it wants to send the code to some email that I've never seen. I've tried contacting live support as described above, but there is no place to select between request a callback or speak with a live chat advisor. The only message I get says "Thank you for contacting us. We’d love to troubleshoot your issue and get you back in the game! To speed up that process, we need to talk to you on the phone." but then there is nowhere for me to input a phone number or anything like that.
Community ManagerHey all, for any account-based issues you will need to speak with one of our chat support advisers who will be able to advise you further.
You can contact our live support at help.ea.com.
To speak with a chat adviser:
Click on your product Origin
Then select 'PC
Manage my Account'
Can't log in
Finally, you can choose to begin a chat.
You can also speak with our Twitter support team: https://twitter.com/EAHelp?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor
Darko
Community ManagerHey @clayschiman our phone support is currently not live due to the Coronavirus.
Can you try changing your contact options to see if you can begin a chat?
Darko
