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simikins's avatar
simikins
5 years ago
Solved

charged but not downloaded

I bought one of the new Sims 4 Kits with a Visa gift card and it charged me but never downloaded.  It's still has the buy option.  I've logged in and out of Origin and still nothing.  The EA chat was...
technical issues
  • EA_Darko's avatar
    EA_Darko
    5 years ago

    Hey @simikins for issues with missing items such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further. 

     

    You can contact our live support at help.ea.com.  

    To  speak with a chat or phone adviser:

    Click on your product Origin

    Then select 'PC

    Manage my Account'

    Can't log in

    Finally, you can choose to begin a chat or request a call back.

     

    Darko

rosepuckett's avatar
rosepuckett
5 years ago
@EA_Darko I bought all 3 kits the 90's outfits I still have the other two disappeared I used pay pal have receipt they took the money. help
EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
5 years ago

Hey @rosepuckett, have you spoken with our live support team as suggested above?

Darko 

  • rosepuckett's avatar
    rosepuckett
    5 years ago
    @EA_Darko Yes chatted online last night they did something and came back. Will see today.

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