Customer Support Levels
Can someone answer my question! I've been looking everywhere through this website and EA's main website as well as online through different windows and i cant find out the chain of command with cust...
Forum Discussion
EA_Darko
Community Manager
Community ManagerHey @TheGameSasquatch for any ban on your EA account you will need to speak to our Terms of Service team. If they have advised that your ban will not be lifted then I'm sorry to say that this cannot be changed.
The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/
- Click Contact usat the top of any page on EA Help.
- Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
- Choose your platform.
- Select Manage my account, then Banned or suspended account.
- Fill out any other details below.
- For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
- Click Select contact option.
Sign in to your account that has the ban or suspension, if you aren’t already
Darko
@EA_Darko And as I’ve stated before I know the only people who can change it is TOS and I’m not asking you to just change it I’m asking a proper investigation to be done and to be able to contact management directly to get this sorted
