Community ManagerHey @Tsuntu92 in order to keep and access the deluxe edition content or pre-order bonuses you would need to purchase the deluxe edition of the game or keep your Origin Access Premier membership active.
Darko
so I now had again an EA help chat again.
I send a picture with what your colleague said me:
" I have checked and found that Battlefield 1 has been sunset which means the game has been retired. That's why it's not possible to restore any content in this case. We can help players with technical issues only for sunset games."
"I understand your frustration, however, there is nothing much can be done once the game has been sunset."
"That's why we are unable to restore any content or process refund in this case."
So if someone from EA here can help me getting the Preorder Weapon I would appreciate it alot, it is very very frustrating for me.
Imo it´s just a bug because Premier was new back then, we also did not get preorder weapons in the beginning with Premier and had to get help from Community Manager to get it fixed back then, but this one was obviously forgotten. Can´t be impossible to help us out and defenetly wont break the game.
You can still buy the game and also get new weapons, just like those.
here the twitter post forwarding to some important guys:
https://twitter.com/Der_Lokator/status/1470987297051004932?s=20/
here the reddit post to make aware of it:
https://www.reddit.com/r/battlefield_one/comments/rgrnjk/lost_bfv_preorder_weapons_in_bf1_after_origin/
By the way you can order BFV enlister key on cd keys for 16 UK pounds and that will give you the weapons but EA help can´t help me with a key or so. Very frustrating.
Community ManagerHey @DerLokator if our live support team has advised you that they are not able to assist then there is nothing that we can do to change this on AHQ.
Darko
ok rip then, seems like i have to buy a 16 pound cd key code then.
Thanks for the quick answer though.
Community ManagerHappy to help @DerLokator.
Darko
