Download error Origin is not able to download Sims 4 "DiP_STAGED"
If you are experiencing this issue whilst trying to install The Sims 4 or, more likely, download a game update, you're not alone. This error can affect the base game or any installed packs.
(thanks to @PaigeRowee for the screenshot)
The good news is that it is fixable. The bad news is that you will most likely have to completely uninstall and reinstall your game. However, before taking such drastic action you could try the following:
Check your Origin and Sims 4 install locations
(User specific) By default Origin installs to the system Applications folder, /Applications. By default the game installs to the Mac user account Applications folder that downloaded it, /Users/[User1]/Applications. If another user account is set up, User2, and they attempt to update the game in that account, the DiP_STAGED error appears as they do not have permission to access User1's Applications folder. To fix this you must be logged into User1:
- Move the Sims 4 app from User1's Applications folder to the System Applications folder
- Open Origin > Installs & Saves > Game Library Location and change the install game location to /Applications
-
Quit Origin and run the Origin reset tool
- Re-launch Origin, log in as normal and repair the game
If your game is installed on an external drive
The same permissions instructions apply as each user account has separate permission to access external volumes.
Repair the game
Right click on the game in your Origin Games Library and select repair game IF the option is available to you, which it may not be.
Attempt to locate the file ending in DiP_STAGED
Quit Origin. Right click on the Sims 4 in your Applications folder and select Show Package Contents. Remember, you have two Application folders, one in Macintosh HD > Applications and one in Users > [user account] > Applications. A Finder window will pop up. Navigate through to the location shown in the error message (in the screenshot above it is Contents > _CodeSignature) and trash the file ending in DiP_STAGED.
Run the Origin reset tool
EA have created the reset tool for Mac to remove all Origin cache, preference, .plist, and other files that install in your Mac Library folders. It is superb and can fix a lot of Origin related issues but may not fix this one. Definitely worth trying though - https://help.ea.com/en-gb/help/origin/origin/how-to-reset-origin-on-mac/
Perform a 'super repair'
This has sometimes worked for users. Follow the instructions in the Sims 4/Mac FAQ here - https://answers.ea.com/t5/Technical-Issues-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612394#M815
If none of the above work then you will have to uninstall:
Uninstall and reinstall
This will fix the issue but is a pain, I know ☹️ To uninstall the game you right click on it in your Origin Games Library and select Uninstall. After you have uninstalled please run the Origin reset tool again. Then restart your Mac, launch Origin and download the game.
