FIFA 19: I submitted my prime Butragueno into a SBC by mistake
Yesterday EA released the last few prime icons, one of which was Viera. When I was on the app it showed the prime icon moments logo and not the prime. Seeing this and because the SBC seemed reasonably priced I decided I would work towards it. I made the first step and submitted my prime Butragueno into it. When I logged in on my console later on to continue to work towards it I saw that it was the prime version not the prime moments.
I have no interest in completing the prime version. All I am looking for is my Prime Butragueno back. I don't care if you take the players back that I got from the pack.
I have attached a screenshot which shows that the logo indeed showed the prime moments version.
Any help in getting my card back would be fantastic.
Thank you!
This is not something which we can help with on AHQ @SeaannLad, the best thing to do is speak with one of our phone or chat support advisers who will be able to advise you further.
You can contact our live support at help.ea.com.
To request a callback or speak with a chat adviser:
Click on your product Origin
Then select 'PC
Manage my Account'
Can't log in
Finally, you can choose to receive a callback or begin a chat.
Darko
